Sales Executive

About the Role: We are looking for a resourceful and customer-focused Post Sales Executive – Travel cum Calling to manage client coordination and travel-related field visits post-order confirmation. This hybrid role requires someone comfortable with follow-up calls, relationship management, and occasional travel to meet clients, oversee deliveries, or collect feedback. Ideal for someone from the toy, textile, or consumer goods industry who can handle both office-based communication and on-ground customer interaction. Key Responsibilities: Client Coordination (Post-Sales): Manage customer relationships after order confirmation – update on production status, dispatch, invoicing, and after-sales support. Calling & Follow-ups: Regularly call clients to confirm receipt, take feedback, share dispatch updates, and handle any concerns professionally. Documentation: Ensure smooth handling of shipping documents, invoices, delivery challans, and acknowledgments. Travel (As Needed): Visit local or regional clients for feedback, service checks, or to assist in issue resolution. Complaint Handling: Act as the first point of contact for product or delivery-related complaints and work with the internal team to resolve them. Coordination: Liaise with the sales, logistics, and production teams for smooth order fulfillment. CRM/ERP Updates: Maintain accurate customer and order records in internal systems. Ideal Candidate Profile: Graduate in Business, Commerce, or related field 1–4 years in post-sales/customer service (preferred: toy/textile/consumer goods manufacturing) Excellent communication skills (English + Hindi/Local Language) Willing to travel locally/regionally as per business needs Proficiency in MS Office, email correspondence, and basic CRM tools Strong customer handling, coordination, and interpersonal skills Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund Compensation Package: Performance bonus Schedule: Day shift Morning shift Language: English (Preferred) Work Location: Remote Speak with the employer +91 8287172581 Application Deadline: 31/05/2025