Sales Coordinator

Sales Coordinator | Client Relationship Manager

Gurugram | Jack Martin | No.1 Home Audio Brand

Client Relationship Management:

• Be the single point of contact for all existing B2B clients (distributors, dealers, and channel partners) across India.
• Maintain warm relationships through regular calls, WhatsApp updates, order support, and timely coordination.
• Implement KIT (Keep-in-Touch) and ARC (Affinity, Reality, Communication) strategies to enhance client loyalty.

Sales Coordination:

• Coordinate daily with the sales and operations team to ensure seamless order processing and dispatch.
• Share product availability, pricing, and offers with clients in a timely manner.
• Follow up on payments, outstanding balances, and documentation as required.

After-Sales Support:

• Handle client issues, service queries, and complaints with a problem-solving mindset.
• Coordinate with the service and logistics teams for fast resolution.
• Track resolution timelines and ensure customer satisfaction.

Data & Reporting:

• Maintain detailed CRM records of each client including communication history, buying patterns, and follow-ups.
• Generate weekly reports on repeat orders, client satisfaction, and churn risks.
• Track dead stock and reorder patterns to suggest proactive solutions.

Engagement & Retention:

• Send monthly engagement messages, festive greetings, new launches, and relevant content via WhatsApp and email.
• Assist in execution of client-focused campaigns, feedback loops, and retention strategies.

Who You Are:

• A people person who builds instant rapport and long-term trust.
• Proactive, emotionally intelligent, and detail-oriented.
• Loves staying organised, is calm under pressure, and always follows through.
• Has excellent verbal and written communication in Hindi and English.
• Can use WhatsApp Business, Excel, CRM tools, and coordinate across departments.

Qualifications & Experience:

• Graduate in any discipline (Business/Marketing preferred).
• 3-6 years of experience in Sales Coordination / CRM / Account Management.
• Experience in Electronics / Distribution / B2B domains is a bonus.
  

Why Join Jack Martin?

• Be part of a growing

  ‘Make in India’ consumer electronics brand

  .
• Work directly with leadership and impact key client relationships.
• Learn high-performance client retention frameworks used across India.
  

To Apply:

hr@jackmartin.in

Subject: Application – Sales Coordinator (B2B)