Business Development Manager | Gurugram Industry : Consumer Electronics | IT | Telecom | FMCG Deal Closer - People's Person Salary: NO BAR if you know how to close clients and onboard them. Company Description Founded in 2005, Jack Martin is a leader in the field of Consumer Electronics, IT, Mobility, and Lifestyle Accessories. The company has a strong presence in India, as well as parts of Southeast Asia and Africa. Jack Martin operates 10 offices in India and is supported by over 200 service partners. Role Description This is a full-time on-site role for a Business Development Manager, located in Gurugram. The Business Development Manager will be responsible for identifying new business opportunities, maintaining relationships with existing clients, and driving revenue growth. Daily tasks include market analysis, developing business strategies, preparing sales reports, and collaborating with internal teams to ensure client satisfaction and targeted goals are achieved. Qualifications Develop Channel Partner across India New Business Development Strong communication skills and Convincing Power Open to travel 15-20 days in a month across India. Strong analytical and market research skills Proven track record in business development and sales Excellent communication, negotiation, and interpersonal skills Ability to develop and implement business strategies Proficiency in MS Office and CRM software Ability to thrive in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Marketing, or a related field Experience in the consumer electronics industry is a plus Show more Show less

Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand Job Summary: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer electronics and home appliances. Experience Required: 2+ Years Skills: Customer communication, Basic technical knowledge of product, Coordination, Resolving customer complaints Roles and Responsibilities: Serve as the primary contact for customers to address after-sales service requests, inquiries, and complaints. Coordinate with technical teams to resolve product issues and provide updates to customers. Ensure that all customer queries are resolved in a timely and efficient manner. Record customer issues and feedback accurately to assist in service improvement. Assist in tracking and following up on service requests to ensure closure within established timelines. Maintain a high level of customer satisfaction through effective communication and empathy. Desired Candidate Profile: Minimum 1-2 years of experience in customer care or customer service roles (preferably in consumer electronics or home appliances). Strong communication skills and the ability to engage with customers in a professional and empathetic manner. Ability to troubleshoot and resolve basic product-related issues. Good coordination skills and the ability to work with different teams to solve customer problems. Proficiency in using customer service software and tools. Show more Show less

JOB DESCRIPTION Sales Coordinator (CLIENT RELATIONSHIP MANAGER) Job Summary We are looking for a highly organized and proactive B2B CRM & Sales Coordinator to join our team at Jack Martin. This role involves managing B2B customer relationships, coordinating sales orders, and supporting the sales team and channel partners to ensure smooth business operations and drive growth. Experience Required: 3-8 Years Skills: Client Relationship Management, Client Coordination, Sales Support, B2B Sales, Business Development, Sales Coordination, Client Retention Key Responsibilities: 1.) Order Management: ● Coordinate the end-to-end process of managing B2B orders from receipt to fulfillment. ● Ensure timely and accurate order processing, invoicing, and shipment tracking. ● Collaborate with internal teams (warehouse, logistics, finance) to ensure on-time delivery and proper documentation. 2.) Sales Team Support: ● Provide administrative and operational support to the sales team, including preparing sales reports, maintaining records, and tracking KPIs. ● Assist in the preparation of sales presentations, proposals, and contracts. ● Follow up with the sales team on business development opportunities and ensure seamless execution of sales strategies. 3.) Customer Relationship Management (CRM): ● Maintain and manage B2B customer relationships through regular communication, ensuring high levels of customer satisfaction. ● Act as a point of contact for key B2B clients and channel partners, addressing inquiries, resolving issues, and ensuring ongoing support. ● Update and manage CRM systems with accurate data, track customer interactions, and maintain records of all client communications. 4.) Channel Partner Coordination: ● Liaise with B2B channel partners to facilitate business growth and maintain strong partnerships. ● Support channel partners with product information, pricing, promotions, and order updates. ● Help address any concerns or issues raised by partners, ensuring timely resolution and satisfaction. 5.) Sales Reporting & Analysis: ● Compile and analyze sales data to provide insights on performance, trends, and areas for improvement. ● Generate and present regular reports on sales activities, customer feedback, and sales performance metrics. 6.)Cross-Functional Collaboration: ● Work closely with marketing, finance, and operations teams to ensure alignment in B2B activities and promotions. ● Assist in coordinating product launches, campaigns, and promotional activities with the sales team and channel partners. Qualifications & Skills: ● Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. ● 2-4 years of experience in B2B sales coordination, customer relationship management, or sales support roles. ● Proficiency in CRM software and MS Office (especially Excel). ● Strong organizational, communication, and multitasking skills. ● Ability to work in a fast-paced environment and manage multiple tasks simultaneously. ● Excellent problem-solving skills and attention to detail. ● Experience in the consumer electronics or home audio industry is a plus

JOB DESCRIPTION Sales Coordinator (CLIENT RELATIONSHIP MANAGER) Job Summary We are looking for a highly organized and proactive B2B CRM & Sales Coordinator to join our team at Jack Martin. This role involves managing B2B customer relationships, coordinating sales orders, and supporting the sales team and channel partners to ensure smooth business operations and drive growth. Experience Required: 3-8 Years Skills: Client Relationship Management, Client Coordination, Sales Support, B2B Sales, Business Development, Sales Coordination, Client Retention Key Responsibilities: 1.) Order Management: ● Coordinate the end-to-end process of managing B2B orders from receipt to fulfillment. ● Ensure timely and accurate order processing, invoicing, and shipment tracking. ● Collaborate with internal teams (warehouse, logistics, finance) to ensure on-time delivery and proper documentation. 2.) Sales Team Support: ● Provide administrative and operational support to the sales team, including preparing sales reports, maintaining records, and tracking KPIs. ● Assist in the preparation of sales presentations, proposals, and contracts. ● Follow up with the sales team on business development opportunities and ensure seamless execution of sales strategies. 3.) Customer Relationship Management (CRM): ● Maintain and manage B2B customer relationships through regular communication, ensuring high levels of customer satisfaction. ● Act as a point of contact for key B2B clients and channel partners, addressing inquiries, resolving issues, and ensuring ongoing support. ● Update and manage CRM systems with accurate data, track customer interactions, and maintain records of all client communications. 4.) Channel Partner Coordination: ● Liaise with B2B channel partners to facilitate business growth and maintain strong partnerships. ● Support channel partners with product information, pricing, promotions, and order updates. ● Help address any concerns or issues raised by partners, ensuring timely resolution and satisfaction. 5.) Sales Reporting & Analysis: ● Compile and analyze sales data to provide insights on performance, trends, and areas for improvement. ● Generate and present regular reports on sales activities, customer feedback, and sales performance metrics. 6.)Cross-Functional Collaboration: ● Work closely with marketing, finance, and operations teams to ensure alignment in B2B activities and promotions. ● Assist in coordinating product launches, campaigns, and promotional activities with the sales team and channel partners. Qualifications & Skills: ● Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. ● 2-4 years of experience in B2B sales coordination, customer relationship management, or sales support roles. ● Proficiency in CRM software and MS Office (especially Excel). ● Strong organizational, communication, and multitasking skills. ● Ability to work in a fast-paced environment and manage multiple tasks simultaneously. ● Excellent problem-solving skills and attention to detail. ● Experience in the consumer electronics or home audio industry is a plus

Service Coordinator (Consumer Electronics Industry) Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand Position: Service Coordinator Location: Gurugram Experience: 3-4 Years Industry: Consumer Electronics Job Summary: We are seeking a proactive and detail-oriented Service Coordinator with 3-4 years of experience in the consumer electronics industry. The ideal candidate will have strong coordination and communication skills to effectively interact with clients, customers, vendors, and distributors, ensuring seamless service operations and customer satisfaction. The Service Coordinator will be responsible for managing service requests, coordinating repairs, overseeing warranty processes, and ensuring smooth communication between all involved parties. Key Responsibilities: - Customer & Client Interaction: Act as the primary point of contact for customers and clients regarding service-related queries and requests. Provide timely and professional communication through various channels (email, phone, chat). - Service Coordination: Manage and track service requests and ensure timely processing of all service orders. Coordinate with internal teams, vendors, and service providers to ensure fast and efficient resolutions. - Vendor & Distributor Liaison: Work closely with vendors, distributors, and service partners to schedule repairs, track parts inventory, and ensure that all service requirements are met. - Scheduling & Follow-ups: Coordinate repair schedules and service appointments with customers, vendors, and technicians, ensuring efficient use of time and resources. - Problem Resolution: Address customer complaints or service issues, ensuring quick resolution to maintain high customer satisfaction. Follow up on service completion and gather feedback. - Documentation & Reporting: Maintain accurate records of all service requests, repairs, and warranty claims. Prepare regular service reports for internal stakeholders. - Inventory Management: Assist with tracking and managing spare parts inventory to ensure timely availability for repairs and service orders. - Service Quality Monitoring: Ensure that the services provided meet company standards and customer expectations. Monitor the performance of service providers to ensure high-quality service delivery. - Continuous Improvement: Identify areas for process improvement and contribute ideas for enhancing service operations, customer experience, and service efficiency. Required Skills & Qualifications: - Experience: Minimum of 2-3 years of experience in a service coordination role, preferably in the consumer electronics industry. - Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and professionally interact with customers, clients, vendors, and internal teams. - Coordination Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Experience in coordinating service processes and logistics. - Problem-Solving: Ability to handle challenging situations and customer complaints effectively and professionally. - Technical Knowledge: Basic understanding of consumer electronics products and the repair/service processes. - Attention to Detail: High level of accuracy in managing service documentation, schedules, and inventory. - Software Skills: Proficiency in MS Office (Excel, Word), and familiarity with service management software is a plus. Educational Requirements: - Bachelor’s degree in any field Desired Attributes: - Customer-Centric: A strong commitment to providing excellent customer service and ensuring customer satisfaction. - Team Player: Ability to work well with cross-functional teams, including sales, technical service teams, and management. - Adaptability: Ability to adapt to changes in work priorities and customer needs. Why Join Us? Be part of a leading consumer electronics brand with opportunities for growth and career advancement. Work in a collaborative environment focused on innovation and customer satisfaction. Competitive salary and benefits package. Note : Interested candidates can send their profile at hr@jackmartin.in

Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand Job Summary: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer complaints and inquiries related to consumer electronics and home appliances. Experience Required: 2+ Years Skills: Customer communication, Basic technical knowledge of product, Coordination, Resolving customer complaints Roles and Responsibilities: Serve as the primary contact for customers to address after-sales service requests, inquiries, and complaints. Coordinate with technical teams to resolve product issues and provide updates to customers. Ensure that all customer queries are resolved in a timely and efficient manner. Record customer issues and feedback accurately to assist in service improvement. Assist in tracking and following up on service requests to ensure closure within established timelines. Maintain a high level of customer satisfaction through effective communication and empathy. Desired Candidate Profile: Minimum 1-2 years of experience in customer care or customer service roles (preferably in consumer electronics or home appliances). Strong communication skills and the ability to engage with customers in a professional and empathetic manner. Ability to troubleshoot and resolve basic product-related issues. Good coordination skills and the ability to work with different teams to solve customer problems. Proficiency in using customer service software and tools.

Job Description Position: Business Development Manager Location: Gurugram (with extensive PAN India travel) Experience: 5–12 years Industry Preference: IT, Telecom, or Consumer Electronics Educational Qualification: Bachelor’s degree in Business, Marketing, or a related field (MBA preferred) Communication: Must possess smart, articulate, and confident communication skills Job Summary: This is a full-time, on-site role based in Gurugram, with extensive travel across India. We are seeking an experienced and result-driven Business Development Manager to join Jack Martin and lead our new client acquisition and account growth initiatives. The ideal candidate will have a strong background in sales/business development—preferably from IT, telecom, or consumer electronics sectors—and demonstrate excellent communication, networking, and negotiation skills. This role is pivotal in expanding our national footprint and strengthening client relationships. Key Responsibilities: ● New Business Development: Identify new market opportunities and generate business by connecting with potential clients and proposing tailored solutions. ● Lead Generation: Develop and execute strategies for generating both inbound and outbound leads through cold calling, referrals, digital platforms, and events. ● Client Acquisition & Closure: Engage, pitch, and convert potential clients, handling end-to-end client closure while ensuring alignment with business goals. ● Account Management: Nurture long-term relationships with existing clients, understand their evolving needs, and offer value-added services. ● Travel & Client Engagement: Willingness to travel extensively across India for meetings, presentations, and client servicing. ● Negotiation & Deal Finalization: Lead commercial negotiations, close deals efficiently, and ensure mutual satisfaction. ● Business Communication: Represent the brand with confidence and clarity in all business communications—emails, proposals, meetings, and presentations. Preferred Skills and Qualifications: ● Proven experience in B2B sales, business development, and client servicing ● Strong knowledge of sales funnels, CRM tools, and reporting ● High degree of professionalism and a proactive attitude ● Exceptional interpersonal, persuasion, and analytical skills ● Comfortable with cold calling and frequent travel ● Experience managing multiple accounts and sales targets simultaneously Why Join Jack Martin? ● Be part of a growing brand with national expansion plans ● Lead high-impact client relationships and business deals ● Opportunity to work across diverse markets and industries ● Competitive compensation and growth opportunities

Sales Coordinator | Client Relationship Manager Gurugram | Jack Martin | No.1 Home Audio Brand Client Relationship Management: Be the single point of contact for all existing B2B clients (distributors, dealers, and channel partners) across India. Maintain warm relationships through regular calls, WhatsApp updates, order support, and timely coordination. Implement KIT (Keep-in-Touch) and ARC (Affinity, Reality, Communication) strategies to enhance client loyalty. Sales Coordination: Coordinate daily with the sales and operations team to ensure seamless order processing and dispatch. Share product availability, pricing, and offers with clients in a timely manner. Follow up on payments, outstanding balances, and documentation as required. After-Sales Support: Handle client issues, service queries, and complaints with a problem-solving mindset. Coordinate with the service and logistics teams for fast resolution. Track resolution timelines and ensure customer satisfaction. Data & Reporting: Maintain detailed CRM records of each client including communication history, buying patterns, and follow-ups. Generate weekly reports on repeat orders, client satisfaction, and churn risks. Track dead stock and reorder patterns to suggest proactive solutions. Engagement & Retention: Send monthly engagement messages, festive greetings, new launches, and relevant content via WhatsApp and email. Assist in execution of client-focused campaigns, feedback loops, and retention strategies. 👤 Who You Are: A people person who builds instant rapport and long-term trust. Proactive, emotionally intelligent, and detail-oriented. Loves staying organised, is calm under pressure, and always follows through. Has excellent verbal and written communication in Hindi and English. Can use WhatsApp Business, Excel, CRM tools, and coordinate across departments. 🎓 Qualifications & Experience: Graduate in any discipline (Business/Marketing preferred). 3-6 years of experience in Sales Coordination / CRM / Account Management. Experience in Electronics / Distribution / B2B domains is a bonus. 💼 Why Join Jack Martin? Be part of a growing ‘Make in India’ consumer electronics brand . Work directly with leadership and impact key client relationships. Learn high-performance client retention frameworks used across India. 📩 To Apply: Email your CV to hr@jackmartin.in or WhatsApp us at 8282824770 Subject: Application – Sales Coordinator (B2B)

After Sales Service Specialist | Service Coordinator Gurugram | Jack Martin No.1 Home Audio Company In India Company Description Founded in 2005, Jack Martin excels in the field of Consumer Electronics, IT, Mobility and Lifestyle Accessories with a strong presence in India, parts of South East Asia, and Africa. With 10 offices in India and over 200 service partners, Jack Martin remains a trusted name in the industry. The company specializes in delivering high-quality products and exceptional service to customers worldwide. Role Description This is a full-time on-site role for an After Sales Service Specialist located in Gurugram. The After Sales Service Specialist will be responsible for handling customer inquiries, managing service requests, coordinating with service partners, and ensuring customer satisfaction. The specialist will also maintain service records, conduct follow-ups to resolve issues promptly, and provide technical support to customers as needed. Qualifications Customer Service, Communication, and Interpersonal skills Technical Support and Problem-Solving abilities Experience in managing service requests and coordinating with service partners Record-Keeping and Attention to Detail skills Ability to work independently and as part of a team Proficiency in using service management software or tools is a plus Prior experience in the consumer electronics industry is desirable Bachelor's degree in a relevant field is preferred