Sales Consultant

Position Overview: The Sales Consultant is responsible for driving gym memberships, ensuring excellent customer service, and maintaining a seamless sales process. They play a crucial role in achieving revenue targets, engaging with potential and existing members, and assisting in the gym’s marketing initiatives. Additionally, they are responsible for social media content coordination and leading the Member Performance Monitoring System as per SOP. Key Responsibilities:

1. Sales & Revenue Generation:

 Achieve and exceed assigned sales targets within the stipulated timeline.

 Generate revenue from all available sources, including memberships, personal training, and supplementary services.  Attend to walk-ins generated through marketing activities and ensure high conversion rates.

 Address objections, concerns, or queries from potential members and escalate to the Sales Manager or General Manager if necessary.  

2. CRM & Software Management:

 Accurately enter all data related to walk-ins, memberships, and personal training in the gym management software on a real-time basis.

 Ensure member photographs and biometric IDs are updated promptly.

 Regularly track personal performance against assigned targets using the software.

 Coordinate with the corporate team immediately in case of any software related issues.

3. Customer Engagement & Service Excellence:

 Personally greet and interact with members to enhance their experience.

 Conduct regular feedback sessions with members as per SOP.

 Address and escalate member concerns, complaints, or suggestions to the relevant authority.

 Make courtesy calls to members as per the defined protocol.

 Train and guide the sales team to consistently provide superior customer service.

4. Social Media Coordination & Content Management:

 Ensure that gym-related content, including member results, testimonials, and event highlights, is shared with the social media agency on a a timely basis.

 Collaborate with the gym team to capture and provide short videos and daily stories for social media platforms.

 Monitor and ensure daily posting of gym-related updates, activities, and success stories.

 Actively encourage members to participate in social media campaigns and promotional activities.

5. Marketing & Promotional Activities:

 Provide necessary inputs to the Sales Manager for planning and executing marketing campaigns.

 Actively participate in promotions, events, and PR activities to generate leads.