Sales Auditor – Offline Counselling (K-12 EdTech)

Sales Auditor – Offline Counselling (K-12 EdTech)

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About Physics Wallah (PW) – Vidyapeeth Hyderabad

2025–26

Sales Auditor – Offline Counselling

Key Responsibilities

• Audit inbound and outbound sales calls of Academic Counsellors for K-12 programs.

• Evaluate offline counselling sessions conducted at centers for quality, accuracy, and process adherence.

• Ensure counsellors follow approved scripts, pitch structure, objection handling, and ethical sales practices.

• Assess counselling conversations against defined quality parameters and PW sales SOPs.

• Identify gaps in communication, product knowledge, student need analysis, and closing techniques.

• Ensure compliance with company policies, pricing norms, and academic guidelines.

• Share detailed audit feedback with counsellors, Team Leads, and Center Heads.

• Highlight recurring issues, best practices, and training needs based on audit findings.

• Support counsellors in improving conversion rates through actionable insights.

• Prepare daily/weekly/monthly audit reports covering call quality, counselling effectiveness, and conversion leakage points.

• Track improvements post-feedback and measure impact on enrollments.

• Share insights with Sales, Training, and Business Heads for continuous improvement.

• Collaborate with Sales Training teams to refine counselling frameworks and call scripts.

• Suggest improvements in counselling flow, objection handling, and parent-student engagement.

• Support new joiner certification and refresher audits when required.

Must-Have Skills & Qualifications

3–5+ years of experience

offline counselling & enrollment processes

• Hands-on experience auditing sales calls and face-to-face counselling sessions.

• Excellent analytical skills with strong attention to detail.

English, Telugu (mandatory), and Hindi

• Ability to give constructive feedback and work closely with sales teams.

• Willingness to travel across multiple centers in Hyderabad.

What We Offer

• Competitive salary with performance-linked incentives.

• High-visibility role impacting enrollments and sales quality across centers.

• Opportunity to work with India’s most trusted EdTech brand.

• Exposure to senior leadership and structured career growth in Sales Excellence / Training / Business Operations.

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