Revenue Operations Manager

2070 Health

8 - 10 years

9 - 13 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

insurance attrition data analysis analytics tool healthcare management sales analytics patient care sales process improvements healthcare inside sales revenue operations stakeholder management leadership business operations communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities**
- **Funnel Management & Leakage Prevention**
- Analyze the marketing and sales funnels to track and prevent attrition/leakage at every stage from first contact to admission.
- Work closely with marketing, inside sales, offline sales, and clinical teams to ensure seamless pipeline transitions and address any gaps.
- Develop and implement strategies to optimize conversion rates and maximize patient engagement.
- **Customer Experience Enhancement**
- Collaborate with all touchpoint teams (sales, clinical, patient support) to deliver an exceptional experience throughout the patient journey.
- Monitor feedback, identify pain points, and create action plans for continuous improvement.
- Champion the voice of the patient within the organization, conducting periodic reviews and sharing insights with leadership.
- **Admission Process & Insurance Empanelments**
- Lead efforts to have all patient admission processes, documents, and data flows well defined, standardized, and monitored.
- Ensure timely empanelment and coordination with insurance providers, TPA desks, and financial assistance teams so that patients face minimal friction or delay.
- Address patient queries around financial assistance, insurance, and billing, providing accurate and empathetic support.
Data Analysis & Reporting**
- Maintain clear dashboards and reports on key metrics: funnel conversion, customer NPS, process SLAs, and lost patient reasons.
- Regularly share actionable insights with senior management and work with them to set and track improvement targets.
- **Collaboration & Training**
- Proactively engage with all internal teams to align on process improvements, sales targets, and customer experience standards.
- Support the training of frontline staff to uphold best practices in patient engagement and admissions.
### **Requirements**
- Bachelor s or Master s degree in Business Administration, Healthcare Management, or related field
- 8-10 years of experience in revenue operations, business operations, patient experience, or related roles in the healthcare/hospital sector
- Proven track record of improving sales funnel conversions and patient satisfaction
- Strong analytical skills; experience with CRM/sales analytics tools preferred
- Excellent communication, stakeholder management, and organizational abilities
- Knowledge of hospital admission processes and insurance empanelment is a big plus
- Empathetic approach with a passion for improving healthcare delivery

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