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Client sales and Servicing
IndiaMART

1.0 - 3.0 years

3 - 4 Lacs

Noida

Work from Office

About the Role Be part of Indias largest B2B marketplace and help businesses grow! As an Inside Sales Client Sales & Servicing Executive , youll manage existing clients, drive renewals, ensure product usage, and build long-term relationships all while working in a fast-paced, performance-driven environment. Why Join IndiaMART? Weekly Salary Payouts Indias first company to do so High Incentives Earn more as you perform more Fast Career Growth 500+ internal success stories I-LEAP Learning Program – Subsidised learning & upskilling Mediclaim up to 2 Lakh – Cashless, no premium deduction Life Insurance up to 8 Lakh – At no extra cost Key Responsibilities Manage and nurture client relationships v...

Posted 15 hours ago

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Service Account Manager
Johnson Controls

9.0 - 15.0 years

Calcutta

On-site

Key Responsibilities Account & Customer Management Manage assigned CFS service accounts including AMC, O&M, and call-based service contracts. Serve as the primary point of contact for customers, ensuring prompt response and resolution of service issues and escalations. Build strong, long-term relationships with clients to improve retention and contract renewals. Conduct periodic service review meetings and performance presentations with customers. Service Operations Management Oversee preventive and corrective maintenance of Fire & Life Safety systems including: Fire Detection & Alarm Systems Fire Suppression Systems (Sprinkler, Gas Suppression, Hydrant, Foam Systems) Access Control, CCTV, a...

Posted 20 hours ago

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Assistant Manager, Record to Report!
Genpact

0 years

6 - 8 Lacs

Jaipur

On-site

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology se...

Posted 20 hours ago

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Associate Relationship Manager - JLG
IDFC FIRST Bank

0.0 - 2.0 years

Vyara, Gujarat, India

On-site

Job Requirements Role/ Job Title: Associate Relationship Manager-JLG Function/ Department: JLG Job Purpose 'The role entails deepening relationships with Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support the Relationship Manager in identifying prospective customers and converting them into real business opportunities. The role bearer is responsible for helping create Joint Liability Groups and centres and manage them through the formation, disbursal and collection phases while driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship. Roles & Responsib...

Posted 23 hours ago

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Telecalling Executive
Teleperformance

0.0 - 31.0 years

2 Lacs

Hebbal kempapura, bengaluru/bangalore

On-site

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and proactively assessing customer needs. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from...

Posted 1 day ago

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Manager - Quality Control
bp

10.0 years

Dadra and nagar haveli, India

On-site

Are you ready to join a team that’s driving the future of lubricants & beyond and setting new industry standards? Discover how our diverse and passionate people at Castrol are shaping the industry – and how you can be part of this journey. We’re seeking talented experts who share our passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants' market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization. Apply now! Castrol is a global leader in lubricants and part of the bp Group, one of the world’s largest energy c...

Posted 1 day ago

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Associate Relationship Manager-LAP
IDFC FIRST Bank

0.0 - 3.0 years

Jaipur, Rajasthan, India

On-site

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organ...

Posted 1 day ago

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Associate Relationship Manager-HL
IDFC FIRST Bank

0.0 - 2.0 years

Chomu, Rajasthan, India

On-site

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sal...

Posted 1 day ago

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Application Tech Support Practitioner
Accenture

1.0 years

3 - 4 Lacs

Calcutta

On-site

RRN- RRN00017178- Already approved and flagged for External. BC-00001344 THE WORK: Join us in creating a seamless experience for our users! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Dynatrace APM will be invaluable as you engage with various stakeholders. We are excited to see how your contributions will enhance our operations and drive success. Monitor and analyze application performance to ensure optimal functionality. Collaborate with cross-functional teams to troubleshoot and resolve issues. Develop and implement strategi...

Posted 1 day ago

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Senior Officer, Branch Relationship Manager, Consumer Banking Group
DBS Bank

5.0 years

Visakhapatnam

On-site

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose* To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM = > INR 1 million through “need-based approach”r; and ensure client coverage an...

Posted 1 day ago

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Associate Relationship Manager Affordable - LAP
IDFC FIRST Bank

0.0 - 2.0 years

Uttar pradesh, India

On-site

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sal...

Posted 1 day ago

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Assistant Relationship Manager-Rural Business Banking
IDFC FIRST Bank

2.0 - 3.0 years

Ajmer, Rajasthan, India

On-site

Job Requirements Job Title: Assistant Relationship Manager-Rural Business Banking Business: Rural Banking Function/ Department: Rural Business Banking Place of work: Multi - Locations Job Purpose The role entails providing financial solutions to meet the working requirements of Rural business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and Third-Party Products. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. Roles & Responsibi...

Posted 1 day ago

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Senior Officer, Branch Relationship Manager, Consumer Banking Group
DBS Bank

5.0 years

Thane, Maharashtra, India

On-site

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage. Responsibilities To deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through “need-based approach” and ensure client c...

Posted 2 days ago

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Associate Relationship Manager - Affordable LAP
IDFC FIRST Bank

0.0 - 2.0 years

Solapur, Maharashtra, India

On-site

Job Requirements Role/ Job Title: Assistant Relationship Manager-Affordable LAP Business: Affordable Mortgage Loans Function/ Department: Affordable Mortgage Loans Job Purpose 'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities ' Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts. Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups....

Posted 2 days ago

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Associate Relationship Manager - Affordable LAP
IDFC FIRST Bank

0.0 - 2.0 years

Solapur, Maharashtra, India

On-site

Job Requirements Role/ Job Title: Assistant Relationship Manager-Affordable LAP Business: Affordable Mortgage Loans Function/ Department: Affordable Mortgage Loans Job Purpose 'To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities ' Identify new market opportunities and proactively work towards customer acquisition and lead generation through localized initiatives such as canopy activities, leaflet distribution, cold calling, and similar engagement efforts. Service leads generated through front-line sales, cross-sell initiatives, or other internal/external channels, ensuring timely and effective follow-ups....

Posted 2 days ago

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Data Science
Reliance Retail

0 years

Navi mumbai, Maharashtra, India

On-site

As a Data Scientist At Reliance Retail, You Will Work On High-impact, Applied Data Science Problems Across Online And Offline Commerce Across a Broad And Evolving Set Of Problem Spaces. These Are Organized Into The Following Thematic Clusters (you May Specialize In One Or Rotate Across Multiple) Customer, Growth & Commerce Intelligence Search, ranking, recommendations, and personalization Customer profiling, segmentation, LTV, churn, and loyalty Acquisition, engagement, retention, and lifecycle optimization Marketing effectiveness, attribution, uplift, and experimentation Monetization, Pricing & Promotions Dynamic pricing and markdown optimization Promotion effectiveness and offer personaliz...

Posted 2 days ago

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Tele- Relationship Manager
Deutsche Bank

3.0 - 5.0 years

Mumbai, Maharashtra, India

On-site

Position Overview Job Title: Tele- Relationship Manager Corporate Title: NCT Location: Mumbai, India Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India . This caters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. The candidate will be part of cross-sell team based out of Mumbai and the primary objective is to nurture the Clients & Relationships by providing world class experience for their Banking, Investments, Risk & Lending requirements as well as new client acquisitions. What We’ll Offer You As part of our flexible scheme, here are just some of the bene...

Posted 2 days ago

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Territory Manager - Partner Office
Aditya Birla Capital Limited

0.0 - 1.0 years

3 - 8 Lacs

Barakhamba, delhi-ncr

On-site

Job Title Partner Office Channel (Life Insurance) Department Agency Partner Office Channel Role Purpose To develop, manage, and grow business through Agency Partner Office Channel by recruiting, activating, and supporting partner offices and agents, ensuring sustainable life insurance sales and productivity. Key Responsibilities Channel & Partner Management Recruit and onboard Partner Offices / Agents under the Partner Office model Build and maintain strong relationships with partners to drive long-term business Ensure partner activation and continuous engagement Sales & Business Development Drive life insurance sales through partner offices and advisors Achieve monthly/quarterly premium and...

Posted 2 days ago

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1.0 - 31.0 years

4 - 5 Lacs

Chennai

On-site

Job Title: Business Development Manager (Google Ads – Goldie Process) Location: Chennai About the Process: This is a Google’s Paid Advertisement Project (Goldie Process) where Business Development Managers will visit a set of assigned leads and onboard them onto Google Ads. Each merchant will begin with a starting budget of ₹5,000. The purpose is to help businesses enhance their visibility on Google Maps and generate new prospects and customers through paid advertising. Key Responsibilities:  Visit assigned leads (SMEs and merchants) and onboard them onto Google Ads.  Educate clients about the benefits of Google advertising and digital visibility.  Manage end-to-end client onboarding incl...

Posted 2 days ago

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Business Development Executive
Innovative Glance

2.0 years

Ahmedabad

On-site

Live your best work-life WE OFFER A GREAT WORK ENVIRONMENT WITH UNLIMITED GROWTH OPPORTUNITIES AND REWARDS! 5 Days Working Per Week Competitive Salary Training & Development Performance Bonus Flexible Environment Celebrations & Events We are inviting self-driven and passionate young minds to join our team Send your resume to career@innovativeglance.com Business Development Executive Minimum Experience 2+ Years Workplace type On-site The ideal role of working with a team of Business Developers to help generate business for the company via various channels utilizing your strengths on the direction. Role & Responsibilities: Generate business through client relationship management. Cold calling,...

Posted 2 days ago

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Mobile App Growth Specialist (iOS & Android)
Unikwork

0 years

4 Lacs

Vadodara

On-site

Qualification Any Graduate Location Vadodara Salary range up to 40k Experience/Seniority level 1+ Job Time Full Time Requirements / Your Skills Develop and execute strategies to drive app installs, subscriptions, and engagement across iOS and Android Manage App Store Optimization (ASO): keyword research, metadata updates, A/ B testing Plan, launch, and optimize paid user acquisition campaigns (Apple Search Ads, Google Ads, Meta, etc.) Analyze app performance metrics and user behavior to identify growth opportunities Collaborate with product and design teams to improve onboarding, retention, and monetization Research competitors and industry trends to stay ahead

Posted 2 days ago

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Branch Operations & Service Manager
IDFC FIRST Bank

4.0 years

Sumerpur, Rajasthan, India

On-site

Job Requirements Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the ...

Posted 2 days ago

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AGM - Channel Sales
Vodafone Idea Limited

4.0 - 6.0 years

Udaipur, Rajasthan, India

On-site

Role Channel Sales Manager Function / Department Enterprise Location Jodhpur Job Purpose To manage and drive the market share in order to attain market leadership in territory allocated within the SME segment, through growth, in terms of subscriber base , revenues, market share, whilst complying with agreed budget , timescales and agreed policy guidelines as also with all regulatory norm s Key Result Areas/Accountabilities Strategic Plan implementation of sales strategies to grow subscriber base, better penetration and enhance competitive positio n Channel engagement & development strategies to drive loyalty and retention Operational Responsible for subscriber growth in SME business for the ...

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Area Sales Manager
Dr. Reddy's Laboratories

7.0 years

Kolhapur, Maharashtra, India

On-site

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait . We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolve...

Posted 2 days ago

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Associate Relationship Manager-MEL
IDFC FIRST Bank

0.0 - 1.0 years

Kotkasim, Rajasthan, India

On-site

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Micro Enterprise Loan(MEL) Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zo...

Posted 3 days ago

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Exploring Retention Jobs in India

The job market for retention roles in India is growing rapidly as companies recognize the importance of retaining customers and employees. Retention professionals play a crucial role in developing strategies to keep customers engaged and satisfied, ultimately leading to increased loyalty and revenue for the company.

Top Hiring Locations in India

  1. Bengaluru
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for retention professionals in India varies based on experience level. Entry-level positions typically start at around INR 3-4 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

In the field of retention, career progression often follows a path from Retention Executive to Retention Manager to Retention Director. Along the way, professionals may also specialize in areas such as customer retention, employee retention, or membership retention.

Related Skills

In addition to expertise in retention strategies, professionals in this field often benefit from skills in data analysis, customer relationship management (CRM) software, communication, and problem-solving.

Interview Questions

  • What strategies would you implement to reduce customer churn? (medium)
  • How do you measure the success of a retention campaign? (basic)
  • Can you give an example of a successful customer retention program you implemented in the past? (medium)
  • How do you handle difficult customers who are at risk of churning? (medium)
  • What tools or software do you use to track customer retention metrics? (basic)
  • How do you prioritize retention efforts when resources are limited? (medium)
  • Can you explain the concept of customer lifetime value (CLV) and its importance in retention? (advanced)
  • How do you stay updated on current trends in customer retention? (basic)
  • Describe a time when you had to turn around a situation where a customer was on the brink of leaving. (medium)
  • How do you collaborate with other departments, such as marketing or sales, to improve customer retention? (medium)
  • What KPIs do you track to measure the effectiveness of your retention strategies? (basic)
  • How do you handle customer feedback to improve retention rates? (basic)
  • Can you give an example of a successful employee retention program you implemented in a previous role? (medium)
  • How do you segment customers for targeted retention efforts? (medium)
  • Describe a time when you had to deal with a particularly challenging customer retention issue. How did you resolve it? (advanced)
  • How do you ensure that retention efforts are aligned with the overall business goals and objectives? (medium)
  • What role does personalization play in customer retention strategies? (basic)
  • How do you handle customer objections to your retention efforts? (medium)
  • Can you walk us through your process for creating a customer retention plan from start to finish? (medium)
  • How do you analyze customer feedback to identify trends and opportunities for improvement? (basic)
  • What role does communication play in successful customer retention efforts? (basic)
  • How do you handle customer data to ensure privacy and compliance with regulations? (medium)
  • Describe a time when you had to deal with a sudden increase in customer churn. How did you address the situation? (advanced)
  • How do you adapt your retention strategies to different target audiences or customer segments? (medium)
  • What metrics do you use to evaluate the success of a retention campaign? (basic)

Closing Remark

As you explore opportunities in the retention job market in India, remember to showcase your expertise in developing effective strategies that keep customers and employees engaged. By mastering the skills and knowledge required for retention roles, you can confidently prepare for interviews and excel in your career growth. Good luck!

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