Retail Trainer

As a Retail Trainer, your main responsibility will be to develop and deliver training programs that will enhance the skills, product knowledge, and customer service capabilities of our retail staff. You will be instrumental in improving employee performance, increasing customer satisfaction, and ensuring consistency across all retail operations. Key Responsibilities: - Develop and implement training programs for retail staff covering areas such as onboarding, product knowledge, sales techniques, and customer service. - Conduct in-store training sessions and workshops to support the development of individuals and teams. - Evaluate the effectiveness of training programs and make necessary improvements based on feedback and performance metrics. - Work closely with store managers and HR to identify training needs and customize content accordingly. - Monitor and assess staff performance to ensure that training objectives are being met. - Stay updated on industry trends, product updates, and new technologies. - Create training manuals, materials, and online modules as required. - Provide coaching and ongoing support to employees to reinforce their learning. Qualifications: - Proven experience as a Retail Trainer, Sales Trainer, or a similar role. - Strong knowledge of retail operations and customer service principles. - Excellent communication, presentation, and interpersonal skills. - Ability to motivate and inspire learners at all levels. - Strong organizational and time management abilities. - Familiarity with e-learning platforms and training tools is a plus. - Bachelor's degree in Business, Education, HR, or a related field (preferred). This is a full-time position with a day shift schedule. The ideal candidate should have at least 1 year of experience in the retail industry. Proficiency in English is preferred, and knowledge of Tamil and Malayalam languages is a plus. The work location will be in person. Join us in this exciting opportunity to make a difference in employee development and customer satisfaction within our retail operations.,