Retail Trainer

Job Description

Job Summary: We are seeking a knowledgeable and energetic Retail Trainer to design and deliver training programs that enhance the skills, product knowledge, and customer service capabilities of our retail staff. The ideal candidate will play a key role in improving employee performance, increasing customer satisfaction, and ensuring consistency across all retail operations. Key Responsibilities: Develop, implement, and deliver training programs for retail staff, including onboarding, product knowledge, sales techniques, and customer service. Conduct in-store training sessions and workshops to support individual and team development. Evaluate training effectiveness and make improvements based on feedback and performance metrics. Collaborate with store managers and HR to identify training needs and tailor content accordingly. Monitor and assess staff performance to ensure training objectives are met. Keep up to date with industry trends, product updates, and new technologies. Create training manuals, materials, and online modules as needed. Provide coaching and ongoing support to employees to reinforce learning. Qualifications: Proven experience as a Retail Trainer, Sales Trainer, or similar role. Strong knowledge of retail operations and customer service principles. Excellent communication, presentation, and interpersonal skills. Ability to motivate and inspire learners at all levels. Strong organizational and time management abilities. Familiarity with e-learning platforms and training tools is a plus. Bachelor's degree in Business, Education, HR, or a related field (preferred). Job Type: Full-time Pay: From ₹30,000.00 per month Schedule: Day shift Experience: Retail industry: 1 year (Preferred) Language: English (Preferred) Tamil (Preferred) Malayalam (Preferred) Work Location: In person