Retail Team Leader

Job Description

About Company: Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Employing cutting-edge refrigerated containers, they ensure that your beloved chocolates arrive in flawless condition, so your favourite chocolates reach you in mint condition, ready for immediate consumption! Role Brief: We are looking to hire a Team Leader or Asst. Team Leader who is responsible for overseeing daily store operations, ensuring excellent customer service, and driving sales in a chocolate retail environment. This role requires leadership skills to manage and motivate the team, maintain stock levels, and uphold brand standards. Key Responsibilities: 1. Sales & Customer Service Ensure a high level of customer service and engagement. Assist customers with product selection, recommendations, and queries. Drive sales and achieve store targets through effective upselling and cross-selling. 2. Team Supervision & Training Lead, mentor, and motivate the sales team to meet performance goals. Conduct training on product knowledge, sales techniques, and customer engagement. Delegate tasks efficiently and ensure team accountability. 3. Store Operations & Inventory Management Oversee daily store operations, including opening and closing procedures. Ensure stock levels are maintained and replenished as needed. Conduct regular inventory checks and report discrepancies. 4. Merchandising & Store Presentation Maintain a visually appealing store layout in accordance with brand guidelines. Ensure product displays are updated and attractively presented. Monitor product expiry dates and ensure proper storage of chocolates. 5. Reporting & Compliance Prepare daily/weekly sales reports and share insights with management. Ensure adherence to company policies, including hygiene and safety standards. Handle customer complaints and escalate issues when necessary. Candidate Profile: Min 6 months experience in Retail is mandatory- Minimum of 2-4 years of experience in retail, preferably in luxury chocolates, confectionery, or premium food brands. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple responsibilities. Well groomed & presentable. Job Types: Full-time, Permanent Pay: ₹320,000.00 - ₹350,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Ability to commute/relocate: Airport Sanganer, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Why did you leave your last job? Are you fluent or moderate in english? Education: Secondary(10th Pass) (Preferred) Experience: Retail sales: 1 year (Required) Willingness to travel: 25% (Preferred) Work Location: In person