Retail Store Manager

Job Summary

Key Responsibilities

• Sales & Customer Service
• Drive store sales to meet or exceed targets.
• Deliver excellent customer service and resolve customer issues effectively.
• Implement in-store marketing strategies and promotional events.
• Staff Management
• Recruit, train, and supervise store staff.
• Schedule staff shifts to ensure adequate coverage.
• Conduct regular performance reviews and provide coaching.
• Operations & Inventory
• Oversee daily operations including opening/closing procedures.
• Monitor stock levels and manage inventory ordering, receiving, and loss prevention.
• Ensure compliance with health and safety standards.
• Financial Management
• Manage store budgets and control expenses.
• Review financial statements, sales reports, and KPIs.
• Make data-driven decisions to improve profitability.
• Visual Merchandising
• Maintain high visual merchandising standards in alignment with brand guidelines.
• Ensure the store is clean, organized, and appealing to customers.
  

Qualifications

• High school diploma or equivalent (Bachelors degree preferred).
• 3+ years of retail management experience, preferably in a supervisory role.
• Strong leadership and interpersonal skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficient with point-of-sale (POS) systems and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
  

Key Competencies

• Leadership and team development
• Sales and goal orientation
• Customer focus
• Attention to detail
• Decision-making and conflict resolution
• Adaptability in a fast-paced environment