Retail Store Manager

Position Overview:

The Retail Store Manager will be responsible for overseeing the day-to-day operations of the luxury bag store, ensuring an exceptional customer experience, achieving sales targets, maintaining visual merchandising standards, and managing a motivated and high-performing team. The role demands a blend of business acumen, customer relationship management, and a refined understanding of the luxury retail segment.

Key Responsibilities:1. Sales & Business Development

• Achieve and exceed monthly, quarterly, and annual store sales targets.
• Monitor and analyze sales performance, customer preferences, and market trends.
• Develop and implement strategies to maximize sales and profitability.
• Upsell and cross-sell luxury products to enhance the average transaction value.

2. Customer Experience & Relationship Management

• Deliver a world-class luxury retail experience aligned with brand values.
• Maintain long-term relationships with VIP and repeat clients through personalized service.
• Handle customer complaints with professionalism and ensure prompt resolution.
• Organize in-store events, product launches, and exclusive client engagements.

3. Store Operations

• Oversee all operational aspects of the store, including inventory, cash handling, and visual merchandising.
• Ensure the store adheres to brand presentation and cleanliness standards.
• Monitor stock levels and coordinate with the supply team for replenishment.
• Maintain accurate records of sales, returns, and inventory movements.

4. Team Leadership & Development

• Recruit, train, and mentor store associates to deliver exceptional service.
• Set individual sales targets and motivate the team to achieve them.
• Conduct regular performance reviews and provide feedback and coaching.
• Foster a culture of teamwork, accountability, and brand loyalty.

5. Compliance & Reporting

• Ensure compliance with company policies, operational guidelines, and statutory requirements.
• Prepare and present daily/weekly/monthly reports on sales, footfall, and key metrics.
• Manage budgets, minimize shrinkage, and control store expenses effectively.

Qualifications & Experience:

• Bachelor’s degree in Retail Management, Business Administration, or a related field.
• Minimum 3–6 years of experience in luxury retail, preferably with premium fashion, bags, or accessories brands.
• Proven track record in sales and team leadership.
• Strong knowledge of luxury customer service standards and CRM tools.

Skills & Attributes:

• Excellent communication and interpersonal skills.
• Polished appearance and refined grooming suitable for a luxury retail environment.
• Strong leadership, motivation, and conflict-resolution skills.
• Attention to detail with a sense of aesthetics and brand presentation.
• Proficiency in POS systems, MS Office, and basic reporting tools.
• Multilingual ability (English + local language; knowledge of a foreign language is a plus).

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹38,000.00 per month

Experience:

• Retail Store Manager: 3 years (Preferred)

Work Location: In person