Retail Store Manager

Role & responsibilities

As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers.

Your key responsibilities will include:

1. Operational Leadership:

• Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.

• Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.

• Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.

2. Sales & Performance Management:

• Target Achievement: Drive and monitor the achievement of sales goals for your department. You'll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.

• Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives. • Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.

3. Customer Experience:

• Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.

• Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.

• Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.

4. Visual Merchandising & Store Presentation:

• Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.

• Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.

5. Shrinkage & Inventory Control:

• Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.

6. Team Development & Leadership:

• Training & Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.

• Role Clarity & Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.

• Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.

• Motivation & Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.

7. Cashier Support & Training:

• Support & Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.