Retail Store Manager

Job Title:

Location:

Experience:

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Interested candidates can apply here:

https://forms.gle/giWF2PwJ9Fe29bvL8

Job Summary:

Jewelry Retail Store Manager

Key Responsibilities:

Sales & Customer Service:

• Achieve or exceed monthly and annual store sales goals.
• Lead by example to deliver exceptional customer service and build lasting client relationships.
• Handle high-value transactions with discretion and professionalism.
• Resolve customer complaints and ensure overall client satisfaction.

Team Leadership:

• Recruit, train, supervise, and motivate store staff.
• Conduct regular performance evaluations and provide coaching for development.
• Create and manage staff schedules to ensure adequate coverage.

Store Operations:

• Oversee daily store operations including opening and closing procedures.
• Maintain inventory accuracy and manage stock levels.
• Ensure compliance with company policies, procedures, and security standards.
• Coordinate with vendors and manage repairs, special orders, and consignments.

Visual Merchandising & Presentation:

• Maintain high standards for store appearance and product displays.
• Implement seasonal and promotional merchandising strategies.
• Ensure all jewelry is properly tagged, clean, and attractively displayed.

Administrative Duties:

• Prepare daily, weekly, and monthly sales reports.
• Manage store budget and expenses.
• Coordinate with head office or regional management on marketing, inventory, and staffing.

Requirements:

- 3+ years of retail management experience, preferably in luxury or jewelry retail.

- Strong leadership and team-building skills.

- Excellent interpersonal and communication skills.

- Sales-driven with a deep understanding of clientele and relationship selling.

- Detail-oriented with excellent organizational and problem-solving abilities.

- Proficiency in POS systems, Microsoft Office, and retail management software.

- Knowledge of gemstones, diamonds, and precious metals is a plus.

- Ability to work flexible hours, including weekends and holidays.

Preferred Attributes:

• Strong understanding of fine jewelry, precious metals, and gemstones.
• High emotional intelligence and client-centric approach.