Retail Store Manager

As a Senior Manager Store Operations at our company, you will be responsible for leading the B2B store/fulfilment centre and last mile hub operations at a single premises in various locations across India, including MP, UP, Punjab, Maharashtra, Andhra Pradesh, and Telangana. It is essential for the candidates applying for this role to have FMCG experience. Your key responsibilities will include defining and improving key metrics such as SLA adherence, cost, MIS shipments, and inventory management. You will be in charge of operationalizing new fulfilment centre processes, driving continuous improvement initiatives, optimizing the distribution network, and implementing new technology/systems/processes for the warehouses in your region. Additionally, you will be held accountable for cost-effective fulfilment/warehousing and PNL of the warehouse in your region. To excel in this role, you must possess proactive engagement skills to address customer issues effectively, gather and act on customer feedback for enhancing customer experience, and adapt strategies in real-time to meet evolving customer needs. Your success will be measured by your ability to contribute to a culture of Customer Obsession that aligns with the company's strategic goals as a leading e-Commerce organization. Furthermore, you are expected to build a culture of ownership and empowerment within the store/warehouse/last mile hub, work closely with logistics and retail teams, collaborate with central teams for designing the organizational structure, and develop, mentor, and motivate the team to achieve higher goals. If you are open to relocating anywhere in India and possess the requisite FMCG experience, we encourage you to apply for this challenging and rewarding position.,