Retail Operations Specialist

Company:

Location:

Experience Required:

About the Company:

Woloo

Role Overview:

Retail Operations Executive

Key Responsibilities:

Store Operations Management

• Ensure smooth day-to-day operations of all assigned retail stores.
• Conduct regular store visits for audits, performance reviews, and operational compliance.
• Address and resolve any operational issues or escalations at store level.
• Monitor store cleanliness, maintenance, customer service quality, and SOP adherence.

Team & Staff Supervision

• Manage store staff across locations; ensure proper shift planning and staffing levels.
• Train and support the team on company policies, service standards, and operational processes.
• Evaluate staff performance and assist HR in managing team productivity and discipline.

Inventory & Stock Oversight

• Supervise store-level inventory management including stock inward, outward, and transfers.
• Coordinate with warehouse for stock replenishment and timely delivery.
• Conduct physical stock checks and ensure accurate reporting and zero pilferage.

Sales & Performance Monitoring

• Track and report store-wise sales performance on a daily/weekly/monthly basis.
• Set and monitor daily targets in alignment with business goals.
• Collaborate with store staff to improve footfall conversion and overall customer satisfaction.

Reporting & Documentation

• Maintain and share detailed

  daily operational reports

  , including sales, staff attendance, inventory movement, and any on-ground issues.
• Provide input on process improvements and contribute to smoother store operations.

Travel & On-Ground Execution

• Regularly travel to stores for hands-on supervision, audits, and troubleshooting.
• Support new store setups and assist with operational readiness.

Candidate Requirements:

• Education:

  Graduate in Retail Management, Business, or a related field.

• Experience:

  3 to 4 years of proven experience in

  retail store operations

  (handling multiple stores preferred).

• Skills:

• Excellent team handling and interpersonal skills
• Strong knowledge of retail SOPs, POS operations, and stock control
• Ability to multitask and travel frequently
• Proficient in MS Excel and daily report preparation
• Customer service orientation and problem-solving mindset