Retail Operations Manager

Role Overview

Retail Operations Manager

Key Responsibilities

⚙️ Operations & Inventory Management

• Multi-Unit Oversight:

  Directly manage the day-to-day operations and operational standards for a cluster of retail stores throughout India.

• Stock Control:

  Implement robust procedures for

  managing, auditing, and optimizing all jewellery stock

  (especially high-value

  diamond, gold, and silver

  inventory) to minimize loss and ensure product availability.

• Compliance:

  Ensure all stores adhere strictly to company policies, visual merchandising standards, and operational best practices.

💎 Product Expertise & Sales Strategy

• Product Authority:

  Utilize

  3+ years of expert knowledge

  in the quality, sales, and handling of

  diamond, gold, and silver

  products to guide store teams and resolve complex customer issues.

• Sales Enablement:

  Work closely with store managers to develop and execute sales strategies focused on achieving and exceeding revenue targets across all units.

🧑‍🏫 Training & Team Development

• People Management:

  Recruit, mentor, and evaluate store managers and sales personnel, fostering a culture of excellence and accountability.

• Training Implementation:

  Design and deliver specialized

  product and operational training

  sessions, ensuring all staff maintain the highest level of expertise.

• Diamond Training Advantage:

  Experience or certification from a

  Diamond Training Course is a strong preference

  and will be crucial for developing specialized knowledge.

✈️ Travel & Reporting

• Extensive Travel:

  The role requires frequent and mandatory

  travel within India

  to conduct store visits, audits, and leadership meetings.

• Performance Reporting:

  Compile detailed reports on operational compliance, inventory accuracy, and store-specific key performance indicators (KPIs) for senior leadership.

Qualifications & Requirements

• Experience:

  Minimum of

  3 years

  of proven experience in multi-unit

  retail operations management

  within the luxury or fine jewellery sector.

• Expertise:

  Deep, verifiable knowledge of

  diamond, gold, and silver

  product handling and sales.

• Mobility:

  Must be willing and able to travel extensively across India.

• Desirable:

  Completion of a recognized

  Diamond Training Course

  or certification.