Retail District Operations Manager- Tamilnadu

Retail District Operations Manager

Reports to: Retail Sales & Operations Manager.

Location: [Tamilnadu]

Job Summary:

We are seeking an experienced Retail District Operations Manager to oversee the operational efficiency and excellence of our retail stores within a designated Tamilnadu state. The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and ensuring seamless store operations.

Key Responsibilities

Strategic Operations:

1. Develop and implement area business plans to achieve sales targets and KPIs.

2. Analyze market trends, competitor activity, and customer feedback to inform business decisions with DSR and other related reports.

3. Collaborate with regional teams to share best practices and drive consistency.

Store Operations:

1. Oversee daily store operations, ensuring compliance with company policies and procedures.

2. Manage store managers and assistant managers to achieve store targets.

3. Conduct regular store visits to monitor performance, provide feedback, and identify areas for improvement.

Customer Experience:

1. Develop and implement customer-centric initiatives to enhance shopping experiences.

2. Monitor customer feedback and resolve issues promptly.

3. Ensure stores maintain high standards of visual merchandising and store presentation.

People Management:

1. Lead, motivate, and develop a high-performing team of store managers and staff.

2. Foster a culture of engagement, accountability, and continuous learning.

3. Manage talent development, succession planning, and performance management.

Financial Management:

1. Manage area budgets, controlling expenses and optimizing resource allocation.

2. Monitor sales performance, inventory levels, and stock management.

3. Ensure compliance with financial policies and procedures.

Additional Responsibilities:

1. Ensure adherence to health, safety, and security protocols.

2. Participate in regional meetings and conferences.

3. Collaborate with cross-functional teams (e.g., marketing, logistics).

Requirements:

1. 3+ years of retail operations management experience.

2. Proven track record of driving sales growth and improving customer satisfaction.

3. Strong leadership, communication, and interpersonal skills.

4. Ability to analyze data, identify trends, and inform business decisions.

5. Bachelor's degree ..

Desirable Qualifications:

1. Experience with retail management software and systems.

2. Knowledge of visual merchandising and store design principles.

3. Certification in retail management or a related field.

What We Offer:

1. Competitive salary and benefits package.

2. Opportunities for career growth and professional development.

3. Collaborative and dynamic work environment.