Restaurant Manager

Iceberg Hospitality and Entertainment LLP is a leading name in Pune’s hospitality and entertainment sector, renowned for its diverse range of upscale and unique dining experiences. The company is dedicated to providing guests with an engaging and memorable sensory experience across its various venues. Each establishment under the Iceberg umbrella like Prem’s, Swig, Soy Como Soy, Kinki and etc. is designed to offer a distinctive atmosphere, exceptional service, and high-quality cuisine.

You can find more information on the link below:

https://iceberghospitality.com/

We are looking for a dynamic Restaurant Manager to join our rand. The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant.

Responsibilities

• Guest Experience Management:

  Welcome guests with warmth, ensuring they feel valued and attend to their needs throughout their dining experience. Strive to exceed guest expectations and ensure they have a memorable visit.

• Order Management:

  Take accurate food and beverage orders, provide recommendations, and ensure timely and efficient delivery of orders, maintaining high service standards.

• Team Leadership & Development:

  Supervise, mentor, and train servers, bussers, and front-of-house staff, fostering a positive and collaborative work culture.

• Customer Service Excellence:

  Address guest concerns and complaints swiftly and professionally, maintaining the highest levels of guest satisfaction at all times.

• Operational Oversight:

  Ensure seamless daily operations, maintaining strict adherence to quality, safety, and company policies. Monitor staffing levels and performance to ensure smooth service.

• Inventory & Resource Management:

  Assist in inventory control for food, beverages, and supplies, ensuring stock levels are maintained and organized to meet operational needs.

• Staff Training & Mentorship:

  Conduct training for new employees, providing ongoing guidance and feedback to enhance their skill set and ensure a high-performance team.

• Menu Knowledge & Recommendation:

  Stay well-versed in the menu offerings, ingredients, preparation methods, and wine pairings, enabling you to assist guests and make informed recommendations.

• Financial Management:

  Assist with budgeting, cost control, and financial reporting to help meet restaurant revenue goals while maintaining profitability.

• Health & Safety Compliance:

  Ensure compliance with all health, safety, and sanitation regulations, guaranteeing that the restaurant operates within legal standards and creates a safe environment for both staff and guests.

Qualifications

• Previous experience in a supervisory role in the restaurant or hospitality industry.
• At least 5-6 years of relevant experience
• Strong customer service skills with a proven ability to manage difficult situations gracefully.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a high-pressure environment.
• Knowledge of food and beverage service, including wine and cocktail pairings.

How to Apply:

Interested candidates should submit their resume and a brief cover letter to falguni@iceberghospitality.com . We look forward to meeting you!