Residential Operations Lead

Company Overview:-

PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.

We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.

The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.

Vision of the organization

To be the first choice in delivering excellence in integrated solutions & experiences.

Values that we stand by:

• Continuous Improvement
• Entrepreneurial Spirit
• Respect For People
• Being Responsible and Accountable
• Team Work
• Business Ethics

Role Summary

Leadership Operations role based in Mumbai. It will oversee and manage all operations for residential properties in the Western region. This leadership role focuses on driving operational excellence with facility management during construction phase/ post construction phase ensuring compliance with industry standards, and enhancing customer satisfaction. The ideal candidate should have extensive experience in facilities management, specifically for residential complexes with a blend of hospitality acumen, customer-centric thinking, and operational excellence.

Key Responsibilities

Operational Management:

1. Oversee the daily operations of residential properties across the Western region.
2. Ensure smooth functioning of services, including housekeeping, maintenance, security, landscaping, and utilities.
3. Implement standard operating procedures (SOPs) to maintain consistency and efficiency.

Team Leadership and Development:

1. Lead, train, and mentor regional teams, including property managers and on-site staff.
2. Build a high-performing team culture focused on accountability and customer satisfaction.

Customer Service Excellence:

1. Act as the point of escalation for resident complaints and ensure prompt resolution.
2. Regularly engage with Resident Welfare Associations (RWAs)and property owners to understand and address their concerns.

Budgeting and Financial Management:

1. Prepare and manage the regional operational budget, ensuring cost control without compromising quality.
2. Oversee vendor contracts, payments, and procurement for the region.

Compliance and Risk Management:

1. Ensure compliance with statutory and regulatory requirements for residential properties.
2. Conduct regular audits and risk assessments to maintain safety and security standards.

Vendor and Stakeholder Management:

1. Manage relationships with key vendors and service providers to ensure high-quality service
2. Coordinate with internal stakeholders, including HR, finance, and corporate teams, for smooth operations.

Continuous Improvement:

1. Identify and implement innovations and best practices to enhance the living experience for residents.
2. Monitor KPIs and prepare regular performance reports for senior management.