Reservations Executive

As a Reservations Associate at Fairfield by Marriott Hyderabad Gachibowli, your main responsibility will be to ensure the accuracy of room blocks, reservations, and group market codes. You will play a crucial role in communicating company values and culture to new employees. Additionally, you will be involved in reviewing and implementing new Reservations procedures. Your duties will include processing all reservation requests, changes, and cancellations received via phone, fax, or mail. It will be your responsibility to identify guest reservation needs, determine appropriate room types, and verify the availability of room types and rates. You will also need to explain guarantee, special rate, and cancellation policies to callers, as well as accommodate and document special requests. Furthermore, you will be expected to answer questions regarding property facilities/services and room accommodations, while following sales techniques to maximize revenue. Inputting and accessing data in the reservation system will be a part of your daily tasks. In case of challenges in accommodating rooming requests, you will need to troubleshoot, resolve, and document guest issues and concerns, or escalate/refers them to the appropriate individual. In addition to these duties, you will assist management in training, scheduling, counseling, motivating, and coaching employees. You will serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Ensuring adherence to company policies and procedures, maintaining a clean and professional appearance, and protecting company assets will also be important aspects of your role. To be considered for this position, you should possess a high school diploma or G.E.D. equivalent and have at least 2 years of related work experience, including 1 year of supervisory experience. No specific license or certification is required. Fairfield by Marriott values diversity and inclusivity, and as an equal opportunity employer, we are committed to non-discrimination on any protected basis. Our brand guarantees a simple and satisfying stay for our guests worldwide, and we are dedicated to providing warm hospitality and exceptional service at a great value. Join us in delivering on the Fairfield Guarantee and explore career opportunities that uphold our high standards and commitment to guest satisfaction.,