Front Desk Manager

As the Assistant Front Office Manager at Fairfield By Marriott Hyderabad Gachibowli, your primary responsibility will be to assist the Front Office Manager in overseeing the daily operations of the front office department. This includes supervising staff in areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your role will involve working closely with managers and employees to ensure efficient check-in and check-out processes, ultimately aiming to enhance guest and employee satisfaction while maximizing the financial performance of the department. To qualify for this position, you should possess a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will be accepted without any work experience requirement. Your core responsibilities will include setting and maintaining guest services and front desk goals, handling complaints and resolving conflicts, supervising staffing levels to meet operational needs and financial objectives, and ensuring effective communication with employees to achieve business objectives. Additionally, you will be expected to lead and support the front desk team, cultivate a culture of exceptional customer service, manage projects and policies, and actively participate in human resource activities such as coaching, mentoring, and recruitment. Furthermore, you will be responsible for providing information to relevant stakeholders, analyzing data to solve problems, updating executives and peers on relevant information, running front desk shifts when needed, and communicating the department's goals effectively to drive desired outcomes. Your role will also involve participating in departmental meetings, all while upholding the values of Marriott International as an equal opportunity employer with a commitment to diversity and inclusion. Joining the team at Fairfield By Marriott means embracing a culture of warm hospitality, reliability, and great value, with a focus on ensuring every guest leaves satisfied. As part of the Marriott International family, you will have the opportunity to deliver on the Fairfield Guarantee and contribute to maintaining the highest standards of service. If you are looking to do your best work, be part of a global team, and grow both personally and professionally, we invite you to explore career opportunities with us at Fairfield by Marriott.,