Front Desk Manager

The Front Desk Executive will be the first point of contact for parents, students, visitors, and external stakeholders. The role requires excellent communication skills, a pleasant personality, strong organizational ability, and a parent-friendly approach while maintaining school protocols and confidentiality.

Key Roles & Responsibilities :

Front Office & Visitor Management

• Greet parents, students, visitors, and guests courteously and professionally
• Manage visitor entry, issue visitor passes, and ensure adherence to school security protocols
• Coordinate with concerned departments for visitor appointments

Parent & Student Interaction

• Handle parent queries related to admissions, academics, transport, and general school information
• Guide parents and visitors to appropriate departments or staff members
• Maintain a calm, empathetic, and solution-oriented approach at all times

Admissions Support

• Act as the first contact point for admission inquiries (walk-ins, calls, emails)
• Share basic information about the school curriculum, facilities, and admission process
• Schedule school tours, admission meetings, and follow-ups with the admissions team

Communication Management

• Attend and route incoming calls professionally
• Handle emails and messages related to general inquiries
• Coordinate internal communication between departments when required

Administrative Support

• Maintain front desk records, inquiry logs, and visitor registers
• Assist in documentation, circular distribution, and notices
• Support school events, PTMs, and meetings from the front office

Coordination & Discipline

• Monitor student movement near reception (early arrivals, late pickups)
• Inform concerned authorities regarding emergencies or unusual situations
• Ensure smooth coordination between security, transport, and administration teams

Professional Conduct

• Maintain confidentiality of school and student-related information
• Represent the school’s values, culture, and professionalism at all times
• Ensure reception area is neat, organized, and welcoming

Required Skills & Qualifications:

• Graduate in any discipline (preferred)
• Excellent verbal and written communication skills (English mandatory)
• Pleasant personality with strong interpersonal skills
• Basic computer knowledge (MS Office, email, school ERP – preferred)
• Prior experience in a school front office or customer-facing role is an advantage

Job Type: Full-time

Pay: ₹35,000.00 - ₹60,000.00 per month

Work Location: In person