Research Associate

About Us:

Mavrix is a global technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

We partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements

Key Responsibilities:

• Outbound Calling:

  Initiate outbound calls to international customers to promote products/services, handle inquiries, and resolve issues. Communicate effectively with customers via phone, email, and chat.

• Customer Coordination:

  Collaborate with internal departments to address customer needs and ensure seamless service delivery. Perform accurate data entry across various platforms.

• Market Research:

  Conduct surveys and market research to identify business opportunities. Connect with international clients through email and LinkedIn for data collection and research purposes.

• Customer Engagement:

  Engage professionally and courteously with customers, actively listen to their requirements, and provide appropriate information and assistance.

• Performance Metrics:

  Consistently meet or exceed defined performance goals, including call quality, productivity, and customer satisfaction benchmarks.

• Data Research & Analysis:

  Collect data on consumers, competitors, and the marketplace; consolidate information into actionable insights, reports, and presentations.

• Lead Generation:

  Generate leads through web research, LinkedIn, and other online platforms to support business development efforts.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 6 months to 2 years of experience in

  market research, data analysis, or international voice process

  (preferred).
• Excellent communication skills in English (both verbal and written).
• Strong analytical, research, and problem-solving abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
• Ability to work in a

  night shift

  and meet performance targets.
• Immediate joiners or candidates with

  up to 15 days’ notice period

  are preferred.

Budget : Upto 36k PM

Location:Ahmedabad

Benefits:

Competitive salary

Paid holidays

Job Type: Full-Time

Education: Bachelor's or Pursuing (Preferred)

Language: English (Preferred)

Shift availability: Night Shift (Preferred)