Renewal Sales Manager

Job Description :

The Manager – Renewal Sales will be responsible for driving subscription/license renewals and recurring revenue from existing customers. This role focuses on customer retention, upselling, cross-selling, and ensuring a smooth renewal process while building long-term customer relationships. The ideal candidate should have a proven track record in IT B2B sales, strong negotiation skills, and the ability to collaborate with both customers and internal teams.

Key Responsibilities

• Manage the end-to-end renewal cycle for assigned accounts, ensuring timely closure of contracts.

• Achieve and exceed renewal sales targets and revenue growth objectives.

• Identify upsell and cross-sell opportunities within the existing customer base.

• Build strong customer relationships to improve retention and reduce churn.

• Collaborate with account managers, customer success, and technical teams to resolve customer concerns before renewal.

• Maintain accurate renewal forecasts and sales pipeline in CRM.

• Negotiate renewal terms, pricing, and contracts in line with company policies.

• Track customer usage patterns, product adoption, and satisfaction levels to identify risks and opportunities.

• Provide insights and feedback from customers to product and marketing teams.

• Ensure compliance with all internal processes, documentation, and governance requirements.

Requirement:

Required Skills & Qualifications

• Bachelor’s degree in Business, IT, Sales, or related field (MBA preferred).

• 5–8 years of experience in B2B IT sales, with at least 2–3 years in renewal/retention-focused roles.

• Strong knowledge of SaaS, cloud solutions, or IT software products (e.g., enterprise software, subscription-based models).

• Proven track record of achieving and exceeding sales quotas.

• Excellent negotiation, communication, and relationship-building skills.

• Proficiency in CRM tools (Salesforce, HubSpot, or similar).

• Ability to analyze customer data and provide insights for retention strategies.

• Self-motivated, target-driven, and comfortable working in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

• Provident Fund

Work Location: In person