Remote Program Director – Supportive Housing & Behavioral Health

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Compensation:

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About the Role

Brownstone NYC is expanding its supportive housing operations beyond Queens to new facilities in Rockrose (Baltimore) and Shepherd St. (Brooklyn). We are seeking a remote Program Director with deep experience in supportive housing, behavioral health, substance use recovery, and veterans’ care. This leadership role ensures operational excellence, compliance integrity, and Medicaid billing performance across multiple sites serving vulnerable populations.

Primary Purpose

Provide remote oversight, compliance management, and operational leadership for supportive housing and behavioral health programs serving individuals with substance use disorders, mental health challenges, and veterans.

Ensure all programs meet HUD, Medicaid, and state regulatory standards while maintaining high quality of care and financial performance.

Key Responsibilities

A. Program Oversight & Compliance

• Oversee operations across multiple supportive housing sites in NY and MD.

• Ensure compliance with federal, state, and local regulations (HUD 24 CFR Part 578 & 891, OMH, OASAS, Medicaid).

• Review and approve operational protocols for housing, clinical services, and substance use programs.

• Conduct monthly virtual audits of documentation, service delivery, and billing compliance.

• Maintain up-to-date staff certifications and required training (trauma-informed care, harm reduction, HIPAA, etc.).

B. Medicaid & Billing Oversight

• Manage Medicaid and insurance billing for all facilities.

• Verify encounter data, prior authorizations, and claims submissions.

• Maintain clean-claim rate ≥ 95 % and minimize denials.

• Ensure full compliance with CMS and state Medicaid documentation requirements.

C. Operational & Financial Management

• Monitor occupancy rates, service utilization, and budget performance.

• Standardize intake, case management, and discharge workflows across sites.

• Identify funding or compliance risks and recommend corrective actions.

D. Quality Improvement & Reporting

• Develop and track performance metrics for service quality and compliance.

• Produce monthly executive dashboards covering occupancy, billing, and audit outcomes.

• Lead virtual case conferences and quarterly quality reviews with site managers.

E. Stakeholder & Interagency Coordination

• Serve as liaison with government partners (HUD, DSS, OMH, Medicaid) and community agencies.

• Support audits, grant renewals, and reporting requirements.

• Provide data and documentation for funding applications and compliance reviews.

Minimum Qualifications

• Bachelor’s or Master’s Degree in Social Work, Public Health, Healthcare Administration, or related field.

• 10+ years of progressive experience in supportive housing, behavioral health, or substance use disorder programs.

• Demonstrated experience managing multi-site programs (preferably in NYC or similar urban systems).

• Strong understanding of Medicaid billing, HUD compliance, and behavioral health integration.

• Excellent skills in policy interpretation, data analysis, and remote team coordination.

• Ability to work independently and lead virtually across time zones.