Relationship Manager - Business Banking

Relationship Manager - Business Banking role at IndusInd Bank involves acquiring new customers, deepening existing relationships, and offering a range of products and services tailored to the unique requirements of business clients while ensuring compliance, and driving business growth.

Role Details

• Drive the growth and expansion of the business banking portfolio.
• Develop and execute strategies to acquire new customers, deepen relationships with existing clients, and enhance the overall profitability of the Business Banking segment.

Overall Job Description

• Strategic Planning: - Develop and implement strategic plans to achieve growth targets for the business banking portfolio, in alignment with the bank's overall business objectives. Identify market opportunities, customer segments, and product offerings to capitalize on emerging trends and drive sustainable growth.
• Customer Acquisition: - Lead customer acquisition initiatives by identifying and targeting prospective Large and medium-sized enterprise, SME clients through effective marketing campaigns, outreach programs, and referral networks.
• Relationship Management: - Build and maintain strong relationships with existing SME clients, serving as a trusted advisor and understanding their unique needs and preferences. Proactively engage with clients to deepen relationships, identify cross-selling opportunities, and maximize customer lifetime value
• Cross-Selling and Upselling: - Identify cross-selling and upselling opportunities within the existing client base to promote additional banking products and services, such as loans, deposits, cash management, and trade finance solutions
• Financial Advisory: - Provide financial advisory services to SME clients, including cash flow management, working capital optimization, and risk mitigation strategies. Offer insights and recommendations on banking products, market trends, and industry best practices to help clients achieve their business objectives.
• Collaboration and Stakeholder Management: - Collaborate with cross-functional teams, including sales, marketing, operations, and risk management, to ensure alignment and coordination of growth initiatives. - Engage with internal stakeholders, senior management, and external partners to communicate growth strategies, progress updates, and performance metrics.
• Compliance and Regulatory Governance: - Ensure compliance with regulatory requirements, internal policies, and risk management standards governing business banking activities. Conduct customer due diligence, KYC & AML checks

Desired Behavioral / Functional Traits

• Excellent communication, and interpersonal skills, with the ability to influence and collaborate effectively with internal and external stakeholders
• Proven experience in business development, sales management, or strategic planning within the banking or financial services industry, with a focus on SME/business banking
• Strong understanding of working capital, CC, OD products, services, and customer segments.