Relationship Manager

Industry: Corporate Travel | Hospitality | Mobility Solutions

About the Role

We are seeking a client-focused and proactive Relationship Manager (RM) who will act as the key bridge between our Operations team and Sales team, ensuring seamless service delivery for our clients. The RM will be responsible for building and nurturing client relationships, resolving queries, and ensuring smooth operational support, making client satisfaction the highest priority.

Key Responsibilities

• Serve as the primary point of contact for assigned corporate clients.
• Act as a liaison between the Sales and Operations teams, ensuring client requirements are understood and executed effectively.
• Build and maintain long-term relationships with clients to drive loyalty and repeat business.
• Address and resolve client queries, escalations, and service-related issues in a timely and professional manner.
• Assist clients with smooth execution of travel operations, including bookings, scheduling, and post-service support.
• Work closely with internal teams to ensure service quality standards are consistently met.
• Provide clients with updates on new products, services, and offers to enhance engagement.
• Track client satisfaction metrics and share feedback with internal stakeholders for continuous improvement.
• Identify opportunities for up-selling and cross-selling additional services to existing clients.

Requirements

• Minimum 2 years of experience in the Travel Industry (corporate travel, hospitality, or mobility services preferred).
• Strong client relationship management and customer service skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to manage multiple client accounts and prioritize under pressure.
• Strong coordination skills with an ability to work across cross-functional teams.
• Bachelor’s degree in Business Administration, Travel & Tourism, or a related field.

Why Join Us

• Opportunity to manage high-value corporate clients and gain end-to-end exposure in relationship management.
• Work at the intersection of Sales and Operations, contributing directly to client success.
• Be part of a fast-growing travel solutions company with career growth opportunities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Application Question(s):

• How many years of experience do you have in the travel, hospitality, or mobility industry?
• Have you worked with corporate clients directly in your previous role? If yes, how many years of experience do you have?
• Have you ever worked closely on a client escalation (complaint/issue resolution)?
• How many years of experience yo have in MS Excel and CRM tools or any portal for client tracking?
• How soon can you join us if selected?

Work Location: In person