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Klay Preschool And Daycare
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Regional Operations Manager

Regional Operations Manager

Klay Preschool And Daycare

10 - 14 years

5 - 10 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

service delivery hospitality team management operational excellence process orientation healthcare customer service stakeholder management continuous improvement operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Regional Operations Manager

Location:

Bengaluru

Reports to:

Regional Business Head

https://klay.co.in/

About Us

KLAY is India s leading childcare and early education company with over 170 centres across 19 major cities. We are committed to providing a safe, engaging, and enriching environment for every child while delivering outstanding service and quality to parents and corporate partners.

Role Purpose

The Regional Operations Manager (ROM) is a key mid-senior leadership role responsible for operational excellence across a region of multiple clusters and centres. This role bridges strategy and execution, ensuring consistency in service delivery, operational readiness, and people management, while supporting business growth and regional profitability.

Key Responsibilities

Operational Excellence

Ensure consistent, high-quality service delivery across all centres in the region.

Monitor key operational KPIs (utilization, attrition, KLAY value proposition, parent satisfaction, service compliance).

Oversee operational readiness for new centre launches and transitions.

Standardize processes across centres for efficiency and scalability.

Team Leadership

Lead and mentor Cluster Operations Managers and Centre Leaders.

Drive performance and professional development of operations teams.

Ensure effective manpower planning, staff productivity, succession plan and retention strategies.

Ensure effective training and employee development program at all levels within the scope of the role

Customer Experience

Act as regional escalation point for parent grievances or service issues.

Champion the voice of the customer in driving continuous improvement.

Ensure strong parent delight factor is driven across all operational touch points

Improve and drive strong brand value reflection consistent with organizations vision and mission within the centers

Financial & Business Metrics

Support revenue generation goals in coordination with business/sales teams.

Monitor regional operating budgets and ensure cost optimization.

Drive cluster-level profitability initiatives and centre-level P&L hygiene.

Strategic & Cross-functional Collaboration

Work closely with HR, Quality, Facilities, Marketing, and Tech teams to ensure operational goals are aligned.

Identify regional trends and proactively recommend solutions.

Candidate Profile

Education:

Graduate required; Master s/MBA preferred.

Experience:

10 14 years of experience, with at least 4 6 years in multi-site operations management.

Preferred backgrounds: Education, Retail, Hospitality, Healthcare, or Customer Service.

Experience in managing mid-sized teams and operational KPIs.

Key Competencies:

Strong leadership and team management skills.

Excellent communication and stakeholder management.

Operational agility with attention to detail and process orientation.

Customer-centric, self-driven, and solutions-focused.

High ethical standards and inclusivity in the workplace.

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Regional Operations Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title:

Location:

Reports to:

About Us

Role Purpose

Key Responsibilities

Operational Excellence

Team Leadership

Customer Experience

Financial & Business Metrics

Strategic & Cross-functional Collaboration

Candidate Profile

Education:

Experience:

Key Competencies:

More Jobs at Klay Preschool And Daycare