Regional Manager - South

Job Title: Regional Manager – Café Operations

Location: Bengaluru

About Us: Cafee Udupi Ruchi is a pioneering Quick Service Restaurant (QSR) specializing in

innovative South Indian vegetarian cuisine. Recognized as the "Most Innovative QSR of the Year

2017", Cafee Udupi Ruchi maintains high standards in hygiene, quality, taste, and service by

employing MBO and SOP-driven systems, as well as leveraging cloud technology for efficient

operations. The brand ensures a consistent, value-for-money culinary experience across all its

locations, seamlessly blending tradition with innovation.

Key Responsibilities:

Business Growth & Franchise Coordination:

 Collaborate with the Business Development team to support the on-boarding of new

franchisees (FOCO) and expansion of Outlets as per Company’s Business plan.

 Liaise with real estate teams to evaluate and secure suitable locations for new outlets.

 Assist in the planning and execution of Projects and new cafe launches, including site setup,

equipment installation, and staff training.

Operations Management (Primary Focus):

 Oversee and ensure the smooth operation of all company-operated cafes within the FOCO

and COCO model.

 Implement and enforce standard operating procedures (SOPs) to maintain consistency in

service, food quality, and customer satisfaction across all outlets.

 Conduct regular audits to ensure compliance with operational standards, food safety

regulations, and health guidelines.

 Work closely with cafe managers and mid-level managers to optimize daily operations and

improve efficiency across all locations.

Team Leadership & Development:

 Lead, coach, and develop the cafe management teams to ensure operational excellence.

 Work with the training department to ensure staff across all outlets are properly trained and

adhere to company standards.

 Promote a positive work culture focused on teamwork, customer satisfaction, and

continuous improvement.

 Manage recruitment, retention, and development of staff at all operational levels.

Financial Oversight & Performance:

 Manage the P&L for all company-operated cafes, ensuring financial goals are met and

operational costs are controlled.

 Work on strategies to improve revenue, profitability, and customer satisfaction across all

cafes.

 Regularly review outlet performance reports, analyzing sales trends, cost efficiency, and

customer feedback to inform operational decisions.

Qualifications:

 Minimum 10 years of experience in the QSR sector, with a strong focus on operations

management.

 Bachelor’s degree in Hospitality Management and Business Administration or a related field.

Skills:

 Proven leadership in managing multi-location QSR operations.

 Excellent team management and interpersonal skills, with experience in developing and

mentoring operational teams.

 Financial acumen, with experience managing budgets, P&L, and cost controls.

 Ability to work collaboratively with business development teams to drive expansion and

operational growth.

Benefits:

 Competitive salary based on experience.

 Opportunities for professional growth and development.

Job Type: Full-time

Pay: ₹70,000.00 - ₹90,000.00 per month

Language:

• English (Preferred)

Work Location: In person