Regional Head - Retail Liabilities

Job Description

1.Customer Acquisition Achieve monthly and annual targets for acquiring new Fixed Deposit customers Identify potential clients through market research, leads, and referrals. 2. Portfolio Management Ensure consistent growth of the liability portfolio by retaining and expanding the customer base. Upsell and cross-sell products like Gold loans, Housing Loan, Chits, Insurance and Gold savings schemes to existing customers. 3. Customer Retention and Relationship Building Build and maintain strong relationships with customers to ensure long-term engagement. Address customer queries, complaints, and requests in a timely and professional manner. Conduct periodic reviews of customer accounts and provide personalized investment solutions. 4. Revenue Generation Meet or exceed revenue targets through product sales and service upgrades. Increase the profitability per customer by focusing on high-value customers. 5. Compliance and Risk Management Ensure adherence to regulatory guidelines, KYC norms, and anti-money laundering policies. Monitor transactions for suspicious activities and report anomalies as per banking norms. 6. Market Awareness and Competitor Analysis Keep track of market trends, competitor strategies, and customer preferences to refine sales pitches. Provide feedback to management on product improvements or new offerings based on market demands. 8. Digital Adoption and Innovation