Assist in developing, updating and customising training modules including ppts and e-learning content. Assist in designing visually appealing, structured, and easy-to-understand PPTs for various training programs. Manage training logistics, including scheduling, sending invitations, coordinating, venue, materials, and attendance tracking. Ensure smooth technical execution of virtual trainings (e.g. screen sharing, recording sessions, resolving connectivity issues). Assist in uploading course materials and assessments on the Learning Management System. Maintain L&D records, track employee participation, and generate reports on training completion. Gather feedback and analyse training impact through surveys, assessments, and post-training evaluations, when required. Assist in delivering and facilitating training sessions, when required. ts
1.Customer Acquisition Achieve monthly and annual targets for acquiring new Fixed Deposit customers Identify potential clients through market research, leads, and referrals. 2. Portfolio Management Ensure consistent growth of the liability portfolio by retaining and expanding the customer base. Upsell and cross-sell products like Gold loans, Housing Loan, Chits, Insurance and Gold savings schemes to existing customers. 3. Customer Retention and Relationship Building Build and maintain strong relationships with customers to ensure long-term engagement. Address customer queries, complaints, and requests in a timely and professional manner. Conduct periodic reviews of customer accounts and provide personalized investment solutions. 4. Revenue Generation Meet or exceed revenue targets through product sales and service upgrades. Increase the profitability per customer by focusing on high-value customers. 5. Compliance and Risk Management Ensure adherence to regulatory guidelines, KYC norms, and anti-money laundering policies. Monitor transactions for suspicious activities and report anomalies as per banking norms. 6. Market Awareness and Competitor Analysis Keep track of market trends, competitor strategies, and customer preferences to refine sales pitches. Provide feedback to management on product improvements or new offerings based on market demands. 8. Digital Adoption and Innovation
Good Communication skill Proficiency in any of the mentioned languages Hindi/Kannada/ Minimum 3 years of experience in BPO/Call center
Developing and executing recruitment strategies to attract top talent, including sourcing methods, employer branding, and candidate experience enhancement. Building and maintaining a strong talent pipeline by proactively identifying and engaging with potential candidates through various channels, such as job boards, social media, referrals, and networking events. Streamlining the recruitment process, from job requisition creation to offer acceptance, to ensure efficiency, timeliness, and a positive candidate experience. Tracking and analyzing key hiring metrics, such as time-to-fill, cost-per-hire, quality of hire, and turnover rates, to evaluate recruitment effectiveness and identify areas for improvement. Leading and managing a team of recruiters and talent acquisition specialists, providing guidance, training, and support to ensure high performance and goal achievement. Leveraging recruitment technology tools and platforms, such as Applicant Tracking Systems (ATS), AI-powered recruitment tools, and data analytics solutions, to enhance recruitment outcomes and drive efficiency. Collaborating with hiring managers, department heads, and senior leadership to understand hiring needs, align recruitment strategies with business objectives, and provide regular updates on recruitment progress and results Preferred candidate profile Graduation mandatory. MBA with specialization in HR preferred. Minimum 7 to 12 years of experience in NBFC/Fintech/ Banking industry Perks and benefits Best in the Industry
Good Communication skill Proficiency in any of the mentioned languages Hindi/Kannada/.Telugu/Tamil 0-2 years of experience in BPO/Call center
Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Negotiating suitable payment plans. Maintaining customer payment records. Preparing customer financial statements for banks and the state credit department. Writing final notice warnings to customers when payments are not being made. Instituting legal action when customers fail to pay their debt. Responding to customer queries. Contacting lawyers and insurance agencies to facilitate payments.
Minimum 2 years experience in RCU Role. The main role is to initiate the RCU Activities at every locations. Coordination with the RCU Vendor Monitoring Screening, Sampling activities across products. Willing to travel across assigned location for verifications/ checks. Handling Operational Risk activities including file sampling, customer calling, customer visits, yard audits, etc. Investigations relating to documents submitted for loan processing. MIS preparing and sharing of daily and weekly activity details to the seniors. Any other responsibility as may be assigned from time to time by the Competent Authority.
Achieve sales targets in the assigned territory. Responsible for identifying manpower for deployment in counters. Responsible for handling customer grievances/service in the assigned territory. Responsible for NACH/DIGIO activation and ensuring 100% activation. Responsible for clearance of audit queries. Provide timely information as required by the team. New joinee training and onboarding responsibility. Visiting institutions for bulk sales. Responsible for retention of team members. Training of team members to improve their performance and customer-relationship skills Fixing of individual targets to team members based on budget. Preparing and submitting necessary reports to higher officials at the required frequency. Handling Dealer executives and ensuring good relationship with dealer personnel. Any other responsibility as may be assigned from time to time by the Competent Authority.
Lead generation. Identifying customers and prospecting. Attending to walk in and telephone enquiries for auto loan in authorized counters assigned. Evaluating, understanding the customer and then suggesting/ensuring the right finance scheme suitable to the customer is presented. Explaining to the customer in depth about the loan- Down payment, tenure, EMI amount, date of payment, modes of repayment options available for repayment.
Lead generation. Identifying customers and prospecting. Attending to walk in and telephone enquiries for auto loan in authorized counters assigned. Evaluating, understanding the customer and then suggesting/ensuring the right finance scheme suitable to the customer is presented. Explaining to the customer in depth about the loan- Down payment, tenure, EMI amount, date of payment, modes of repayment options available for repayment.
Should be an Undergraduate / Graduate. Customers Direct Visit to collect the Overdue. Remitting the cash at Branch, Updating Daily collection to Supervisor. Responsible for Recovery & collections in all segments all Buckets.(TW) Customer Service and Sending DCR to supervisor. Tracking the DPD Based cash flow. Focus the higher DPD Customer Separately. Tracking the skip cases and Asset not available case. To ensure reconciliation cases to HO. Maintain settlement letter from the recovery team Preparation of Daily MIS and reporting the same to Reporting person on daily basis Any other responsibility as may be assigned from time to time by the Competent Authority. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
A payroll specialist manages tasks relating to payroll processing, such as calculating wages, deductions and taxes and ensuring that employees receive accurate and on-time payments . They may also resolve payroll-related issues and answer employees' questions regarding pay.
Achieve sales targets in the assigned territory. Responsible for identifying manpower for deployment in counters. Responsible for handling customer grievances/service in the assigned territory. Responsible for NACH/DIGIO activation and ensuring 100% activation. Responsible for clearance of audit queries. Provide timely information as required by the team. New joinee training and onboarding responsibility. Visiting institutions for bulk sales. Responsible for retention of team members. Training of team members to improve their performance and customer-relationship skills Fixing of individual targets to team members based on budget. Preparing and submitting necessary reports to higher officials at the required frequency. Handling Dealer executives and ensuring good relationship with dealer personnel. Any other responsibility as may be assigned from time to time by the Competent Authority.
Role & responsibilities Supervise and manage PAN India Manpower hiring plans for on role & off role requirements. Design and plan selection processes (conduct interviews and screening calls, administer psychological tests etc.) and execute it through the recruitment team. Reviews employment applications/Interview feedback and background check reports Lead, oversee and supervise members of the recruiting team. Ensuring the MIS of recruitment UpToDate. Supervise the Off-role recruitment plans and managing its MIS reports. Supervise and manage PAN India onboarding procedures and plans. Managing the new joinee files and its verification. Managing the approvals for background check reports, ID cards/Business cards, interview travel costs/ Field investigation reports etc. Preferred candidate profile Experience in talent recruitment and assisting with onboarding processes preferably from NBF/Banks Ability to speak knowledgeably about the company and answer any questions a potential hire may have. Proficient in using company software and databases to connect with and reach out to potential candidates. Experience working with a diverse team and striving for fairness in hiring all races, genders and ages
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