Assist in developing, updating and customising training modules including ppts and e-learning content. Assist in designing visually appealing, structured, and easy-to-understand PPTs for various training programs. Manage training logistics, including scheduling, sending invitations, coordinating, venue, materials, and attendance tracking. Ensure smooth technical execution of virtual trainings (e.g. screen sharing, recording sessions, resolving connectivity issues). Assist in uploading course materials and assessments on the Learning Management System. Maintain L&D records, track employee participation, and generate reports on training completion. Gather feedback and analyse training impact through surveys, assessments, and post-training evaluations, when required. Assist in delivering and facilitating training sessions, when required. ts
1.Customer Acquisition Achieve monthly and annual targets for acquiring new Fixed Deposit customers Identify potential clients through market research, leads, and referrals. 2. Portfolio Management Ensure consistent growth of the liability portfolio by retaining and expanding the customer base. Upsell and cross-sell products like Gold loans, Housing Loan, Chits, Insurance and Gold savings schemes to existing customers. 3. Customer Retention and Relationship Building Build and maintain strong relationships with customers to ensure long-term engagement. Address customer queries, complaints, and requests in a timely and professional manner. Conduct periodic reviews of customer accounts and provide personalized investment solutions. 4. Revenue Generation Meet or exceed revenue targets through product sales and service upgrades. Increase the profitability per customer by focusing on high-value customers. 5. Compliance and Risk Management Ensure adherence to regulatory guidelines, KYC norms, and anti-money laundering policies. Monitor transactions for suspicious activities and report anomalies as per banking norms. 6. Market Awareness and Competitor Analysis Keep track of market trends, competitor strategies, and customer preferences to refine sales pitches. Provide feedback to management on product improvements or new offerings based on market demands. 8. Digital Adoption and Innovation
Good Communication skill Proficiency in any of the mentioned languages Hindi/Kannada/ Minimum 3 years of experience in BPO/Call center
Developing and executing recruitment strategies to attract top talent, including sourcing methods, employer branding, and candidate experience enhancement. Building and maintaining a strong talent pipeline by proactively identifying and engaging with potential candidates through various channels, such as job boards, social media, referrals, and networking events. Streamlining the recruitment process, from job requisition creation to offer acceptance, to ensure efficiency, timeliness, and a positive candidate experience. Tracking and analyzing key hiring metrics, such as time-to-fill, cost-per-hire, quality of hire, and turnover rates, to evaluate recruitment effectiveness and identify areas for improvement. Leading and managing a team of recruiters and talent acquisition specialists, providing guidance, training, and support to ensure high performance and goal achievement. Leveraging recruitment technology tools and platforms, such as Applicant Tracking Systems (ATS), AI-powered recruitment tools, and data analytics solutions, to enhance recruitment outcomes and drive efficiency. Collaborating with hiring managers, department heads, and senior leadership to understand hiring needs, align recruitment strategies with business objectives, and provide regular updates on recruitment progress and results Preferred candidate profile Graduation mandatory. MBA with specialization in HR preferred. Minimum 7 to 12 years of experience in NBFC/Fintech/ Banking industry Perks and benefits Best in the Industry
Good Communication skill Proficiency in any of the mentioned languages Hindi/Kannada/.Telugu/Tamil 0-2 years of experience in BPO/Call center
Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Negotiating suitable payment plans. Maintaining customer payment records. Preparing customer financial statements for banks and the state credit department. Writing final notice warnings to customers when payments are not being made. Instituting legal action when customers fail to pay their debt. Responding to customer queries. Contacting lawyers and insurance agencies to facilitate payments.
Minimum 2 years experience in RCU Role. The main role is to initiate the RCU Activities at every locations. Coordination with the RCU Vendor Monitoring Screening, Sampling activities across products. Willing to travel across assigned location for verifications/ checks. Handling Operational Risk activities including file sampling, customer calling, customer visits, yard audits, etc. Investigations relating to documents submitted for loan processing. MIS preparing and sharing of daily and weekly activity details to the seniors. Any other responsibility as may be assigned from time to time by the Competent Authority.
Achieve sales targets in the assigned territory. Responsible for identifying manpower for deployment in counters. Responsible for handling customer grievances/service in the assigned territory. Responsible for NACH/DIGIO activation and ensuring 100% activation. Responsible for clearance of audit queries. Provide timely information as required by the team. New joinee training and onboarding responsibility. Visiting institutions for bulk sales. Responsible for retention of team members. Training of team members to improve their performance and customer-relationship skills Fixing of individual targets to team members based on budget. Preparing and submitting necessary reports to higher officials at the required frequency. Handling Dealer executives and ensuring good relationship with dealer personnel. Any other responsibility as may be assigned from time to time by the Competent Authority.
Lead generation. Identifying customers and prospecting. Attending to walk in and telephone enquiries for auto loan in authorized counters assigned. Evaluating, understanding the customer and then suggesting/ensuring the right finance scheme suitable to the customer is presented. Explaining to the customer in depth about the loan- Down payment, tenure, EMI amount, date of payment, modes of repayment options available for repayment.
Lead generation. Identifying customers and prospecting. Attending to walk in and telephone enquiries for auto loan in authorized counters assigned. Evaluating, understanding the customer and then suggesting/ensuring the right finance scheme suitable to the customer is presented. Explaining to the customer in depth about the loan- Down payment, tenure, EMI amount, date of payment, modes of repayment options available for repayment.
Should be an Undergraduate / Graduate. Customers Direct Visit to collect the Overdue. Remitting the cash at Branch, Updating Daily collection to Supervisor. Responsible for Recovery & collections in all segments all Buckets.(TW) Customer Service and Sending DCR to supervisor. Tracking the DPD Based cash flow. Focus the higher DPD Customer Separately. Tracking the skip cases and Asset not available case. To ensure reconciliation cases to HO. Maintain settlement letter from the recovery team Preparation of Daily MIS and reporting the same to Reporting person on daily basis Any other responsibility as may be assigned from time to time by the Competent Authority. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
A payroll specialist manages tasks relating to payroll processing, such as calculating wages, deductions and taxes and ensuring that employees receive accurate and on-time payments . They may also resolve payroll-related issues and answer employees' questions regarding pay.
Achieve sales targets in the assigned territory. Responsible for identifying manpower for deployment in counters. Responsible for handling customer grievances/service in the assigned territory. Responsible for NACH/DIGIO activation and ensuring 100% activation. Responsible for clearance of audit queries. Provide timely information as required by the team. New joinee training and onboarding responsibility. Visiting institutions for bulk sales. Responsible for retention of team members. Training of team members to improve their performance and customer-relationship skills Fixing of individual targets to team members based on budget. Preparing and submitting necessary reports to higher officials at the required frequency. Handling Dealer executives and ensuring good relationship with dealer personnel. Any other responsibility as may be assigned from time to time by the Competent Authority.
Role & responsibilities Supervise and manage PAN India Manpower hiring plans for on role & off role requirements. Design and plan selection processes (conduct interviews and screening calls, administer psychological tests etc.) and execute it through the recruitment team. Reviews employment applications/Interview feedback and background check reports Lead, oversee and supervise members of the recruiting team. Ensuring the MIS of recruitment UpToDate. Supervise the Off-role recruitment plans and managing its MIS reports. Supervise and manage PAN India onboarding procedures and plans. Managing the new joinee files and its verification. Managing the approvals for background check reports, ID cards/Business cards, interview travel costs/ Field investigation reports etc. Preferred candidate profile Experience in talent recruitment and assisting with onboarding processes preferably from NBF/Banks Ability to speak knowledgeably about the company and answer any questions a potential hire may have. Proficient in using company software and databases to connect with and reach out to potential candidates. Experience working with a diverse team and striving for fairness in hiring all races, genders and ages
Key Responsibilities: 1. Project Governance & Management Establish and manage a central PMO framework for Business Intelligence & Strategy initiatives. Oversee the planning, execution, monitoring, and closure of key projects (BI, analytics, process improvement, and strategic transformation). Define project timelines, milestones, and KPIs aligned with business objectives. Track project progress, identify risks, and facilitate timely resolution of issues through structured governance mechanisms. Maintain a consolidated portfolio view of all strategy and BI projects for leadership visibility. 2. Strategic Planning & Execution Support Partner with business and functional heads to translate strategic goals into executable projects and measurable outcomes. Support leadership in annual operating plan (AOP) formulation, tracking, and reporting. Coordinate cross-functional initiatives such as cost optimization, branch productivity, customer segmentation, and digital transformation. Monitor progress on key strategic priorities and prepare status dashboards and management reports. 3. Business Intelligence Coordination Liaise with BI teams to ensure that data insights, dashboards, and analytical tools are effectively deployed for business decisions. Work with data teams to define project requirements, success metrics, and impact assessment frameworks. Track BI project deliverables (data warehouse enhancements, MIS automation, predictive model deployments). Ensure data governance and standardization of KPIs across functions. 4. Reporting & Management Information Develop and maintain project scorecards, dashboards, and MIS for management and Board-level reporting. Prepare executive summaries, progress reviews, and presentations for CXO and Committee reviews. Support preparation of monthly performance reviews, strategic initiative trackers, and budget utilization summaries. 5. Stakeholder Management Act as a central coordination point between business units, IT, analytics, finance, and senior management. Conduct periodic project review meetings, track action items, and ensure accountability. Manage communication plans, ensuring all stakeholders are aligned on deliverables, timelines, and outcomes. 6. Process Improvement & Best Practices Drive standardization of project management methodologies (templates, reporting formats, RACI matrices). Identify process improvement opportunities and recommend automation / data-driven enhancements. Build project management capability within the BI & Strategy team through tools, training, and governance routines. Key Deliverables: Portfolio dashboard of all BI & strategy projects. Monthly strategy review presentation for leadership. Standard PMO templates and governance calendar. On-time and within-budget delivery of strategic initiatives. Stakeholder satisfaction and project success metrics. Role & responsibilities Preferred candidate profile MBA / PGDM (Finance, Strategy, or Operations) / Engineering with specialization in analytics or management. Minimum 5 years relevant experience in talent acquisition from a NBFC/Bank
Key Responsibilities: 1. End-User Support Provide on-site and remote technical support to users for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve issues related to hardware, operating systems (Windows/macOS), and standard applications (MS Office, Outlook, Browsers, etc.). Manage installation, configuration, and upgrades of systems as per IT policy. 2. User Account & Access Management Create, modify, and deactivate user accounts and email IDs in line with access control policies. Ensure compliance with IT security and audit requirements in provisioning access rights. 3. System Maintenance & Monitoring Ensure timely patch updates, antivirus definition updates, and system backups. Monitor and maintain endpoint compliance as per IT security baselines. Maintain asset inventory (hardware, software licenses, accessories). 4. Incident & Service Management Log, track, and close incidents/requests in the IT ticketing system within defined SLAs. Escalate unresolved issues to L2/L3 or vendor teams as per the escalation matrix. Document recurring issues and recommend preventive measures. 5. Network & Connectivity Support Provide first-level support for LAN, Wi-Fi, VPN, and internet connectivity issues. Coordinate with the network and cybersecurity teams for complex incidents or outages. 6. IT Compliance & Audit Support Support internal and external IT audits by ensuring system logs, patch records, and configuration details are maintained. Adhere to NBFC IT and ISMS policies, RBI IT framework, and cybersecurity guidelines. Report any IT security incidents or suspicious activities promptly. 7. Vendor & AMC Coordination Coordinate with OEMs, service providers, and AMC partners for hardware repairs and warranty claims. Ensure SLA adherence from vendors for timely issue resolution. 8. Documentation & Reporting Maintain updated records of assets, incidents, and system changes. Prepare periodic reports on issue trends, resolution performance, and system uptime. Key Skills & Competencies Strong troubleshooting and diagnostic skills. Sound knowledge of Windows OS, Office 365, Active Directory, and remote support tools. Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Awareness of IT security controls and RBI/NBFC IT compliance expectations. Good communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Preferred candidate profile: . Qualification & Experience Education: Diploma / B.Sc. / B.Tech. in Computer Science, IT, or related field. Experience: 25 years of relevant experience in desktop or IT support, preferably in BFSI / NBFC environment.
Provides assurance to the Board (Audit, Risk and Compliance Committee) and Executive Management on the adequacy and effectiveness of internal controls in the Corporation. Coordinate the execution of enterprise risk management process to enable a systematic identification, evaluation of risks and development of risk mitigation strategies as well as reporting and monitoring of risk management activities. Monitoring and Review of Audit Reports prepared by internal audit team/ concurrent audit team. Preparing Department wise consolidation of audit- observations on periodic basics & forwarding the same to the respective department heads for appropriate action. Builds the results of the risk management work into development of the internal audit programme and frame a RBIA mechanism. Assists in development of the Company's annual audit plan across all divisions, verticals, departments. Manages performance of audit assignments, reviews audit reports; edits reports prepared by other auditors. Schedules and plans audits; initiates project planning, assess risk and develops audit direction. Performs preliminary planning and establishes direction for audits, provides leadership to assigned auditors, manage project to quality outcomes, while meeting established time budget. Performs audit work, including plan preparation and associated reports; verifies the accuracy of financial records as they pertain to assets, liabilities, receipts, expenditures, and related transactions. Keeps abreast of internal audit policies and procedures, current developments in accounting and auditing professions and changes in laws and regulations as applicable. Responsible for the development, implementation and maintenance of policies, objectives, short- and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals. Develops and provides training to the staff of the Corporation on internal audit related matters. Manage the risk in the Corporation and ensure the production of a corporate risk register on an annual basis. Designs and implements a best practice risk management framework including policies and strategy. Facilitates risk management workshops where required by in identifying and analyzing all major risks annually. Oversees and implements the plan of risk control actions (e.g. purchase of insurance or other risk financing options, health and safety measures, business continuity plans). Monitors management responses to risk. Appropriates risk reporting to Management and the Audit, Risk and Compliance Committee. Assists management in selection and implementation of measures to control and mitigate risks. Bachelors Degree in Accounting / Auditing, Finance or Risk Management or any other equivalent qualification Professional qualification such CA
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