Regional Engagement Manager

Background

Positka is a Singapore based boutique consulting firm with blue chip multinational clients. Positka’s client work is in the IT Consulting field, more specifically in the Cybersecurity domain. Besides Singapore, we have presence in India and the UK.

We are seeking experienced, Mandarin-speaking professionals who will be responsible for understanding customer expectations, ensuring delivery excellence, and strengthening client relationships. The Regional Engagement Manager plays a vital role in enhancing the customer experience by ensuring smooth and successful delivery of services that meet and exceed client needs.

Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally. 

Role Description

The Regional Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs. 

Specifically:

• Understand, articulate, and drive agreement on clients’ expectations and requirements.
• Convert the requirements into specific deliverables and credible plans.
• Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders within Positka and across the customer organization 
• Identify opportunities for business development and extending client relationships. 

Projects are likely to be primarily in the domain of Cybersecurity and allied areas of Information Technology. Whilst cybersecurity background is not a pre-requisite, past experience implementing software solutions or driving technology services delivery will be useful. The Regional Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka’s solutions.

The Regional Engagement Manager will be driving the execution of strategic projects that may be across any of the key geographies including Singapore, HK, Japan, Middle East, UK, India, and North America. Most engagement will occur largely remotely but there may be occasional travel.

As Regional Engagement Manager, you will be responsible for:

• Leading a team of geographically dispersed cross functional teams to deliver projects on time and within budget. 
• Holding the end-to-end accountability for customer satisfaction and overall delivery excellence
• Develop account growth and development strategy, by identifying opportunities within the customer accounts in your purview. 
• Design & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place. 
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the project delivery model and strategy 
• Apply industry standard Lean and Six Sigma methodologies to client specific situations.
• Serve as an escalation point for customer concerns if/when they arise.  

Analytical/Decision Making Responsibilities:

• Must be able to identify appropriate product/service offerings to meet the client’s needs
• Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
• Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders
• Identify, manage, and resolve complex issues, preventing escalations, where possible
• Manage, negotiate, and resolve project risks effectively
• Demonstrate, by example, in-depth knowledge of Positka’s principles and practices, including coaching, learning, and mentoring
• Leader and team player – sets example for project managers, business analysts and others to follow.
• Create an open, honest, accountable, and collaborative team environment

Successful candidates will work directly and independently with clients to ensure smooth and effective delivery in all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each project progresses smoothly by problem solving roadblocks and coming up with practical remedial actions.

Experience, skills, education:

• 7+ years’ experience in Project Management, with at least part of that as the primary Engagement Manager
• Fluency in both English and Mandarin (spoken and written) is mandatory: essential for communicating with clients across Greater China and APAC regions.
• Strong understanding of key areas in IT function such as IT Infra, DevOps, SecOps, IT Support, Data Analytics
• Strong problem-solving skills: structured thinking, proactive, assertive, delivery oriented, inquisitive by nature and problem solver, strong attention to details, dealing with ambiguity
• Ability to speak, read and write fluently in English and Mandarin
• Any Cybersecurity background or experience will be an advantage 

Career Path:

Location

The role is based out of Kuala Lumpur with remote working flexibility and some travel. 

Contact

regina@positka.com