2 Jobs in Greater Kuala Lumpur

The Role The Network Expansion Operations Associate plays a key role in scaling Intellect’s global mental health network by optimizing recruitment operations and partnership lifecycle management. The associate will support day-to-day operational tasks to ensure seamless execution across recruitment and partnerships, including tracking metrics, maintaining accurate records, and leveraging data for insights that inform decision-making and strategic planning. This role also involves streamlining workflows, contributing to SOP development and implementation, sourcing and coordinating partners, managing invoices and billing, assisting with contract management, ensuring regulatory compliance, and collaborating with cross-functional teams to support network expansion goals while responding to emerging opportunities. What You'll Do Recruitment Operations Support Assist in forecasting recruiter supply needs and tracking recruitment capacity across markets and regions to support effective planning Identify gaps in recruitment coverage and collaborate with team leads to adjust plans and ensure hiring targets align with business goals Track and monitor key recruitment metrics, perform data analysis to identify trends and provide actionable insights and recommendations that guide decision-making and improve operational strategies Support the operationalisation and streamlining of recruitment processes, including development of hiring playbooks and regular review of compensation benchmarks across markets and regions Stay updated on regulatory changes across markets, support hiring-related contract maintenance, and ensure the team remains compliant with evolving laws and best practices Partnerships Operations Support Support the sourcing, vetting, and onboarding of new partners, ensuring alignment with company standards and completion of all compliance and operational requirements Track and monitor key partnership metrics, including partner utilization and performance to ensure consistent engagement and service delivery Manage invoicing and legal billing processes in coordination with finance and legal teams, ensuring accuracy, timeliness, and compliance Assist with ensuring contract compliance by supporting renewal and amendment processes and addressing operational issues as they arise Data Management & Reporting Maintain accurate and up-to-date recruitment and partner data across systems to ensure data integrity and consistency in the databases Monitor and manage applicant and/or partner tracking systems and other operational databases to ensure smooth operations Generate and update reports for internal and external stakeholders, supporting data-driven decision-making across teams Operational Efficiency & Process Improvement Contribute to the development, review and improvement of SOPs and workflows to enhance operational efficiency and excellence Contribute to process improvement efforts by identifying bottlenecks and implementing solutions to increase efficiency and reduce delays Collaborate with cross-functional teams to align operational processes and support the execution of strategic initiatives Support ad-hoc projects and market expansion efforts by conducting local market research and responding to emerging operational needs Who You Are Bachelor's degree or equivalent in a relevant field, such as Business, Operations, or a related discipline. At least 2 years of professional experience in operations, preferably within recruitment or partnership operations, or in a related role involving cross-functional coordination and process execution in a dynamic fast-paced environment Proven experience in supporting cross-functional teams to execute operational processes across multiple regions or markets Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively Proficiency in data monitoring, reporting, and analysis, including using analytics tools to track metrics and provide insights Experience in creating and maintaining detailed reports, trackers, and databases to ensure operational accuracy and efficiency Strong communication skills, both written and verbal, with the ability to engage and align various stakeholders Demonstrated ability to work autonomously, while also being able to collaborate effectively with internal and external teams Ability to proactively respond to emerging challenges and drive process improvements Proficiency in using recruitment platforms and tools is a bonus Knowledge of regulatory standards, including compliance with local labor laws and industry-specific regulations, is an advantage. Fluent in English and local language, both written and spoken

Description Quality and Compliance Assessor Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Performs Routine and Non-Routine Monitoring Evaluation Visits (MEVs) and/or Sign Off Visits (SOVs) as assigned. Assists in the analysis of qualitative oversight data to identify quality improvement signals. Conducts root cause analysis of the quality signals and develops a plan and/or recommended action(s) that may include assisting with implementation of process and efficiency improvements. Identifies training needs for CRAs through the analysis of aggregated oversight data to meet expected standards in quality and efficiency across Global Clinical Operation (GCO). May conduct training on areas of improvement as identified through the quality oversight data analysis and/or audit and inspection findings in collaboration with Learning Center of Excellence, Corporate Quality and Clinical Operations Management. Supports Clinical Operations in addressing ad hoc or escalated quality concerns within region. Acts as consultant to local/regional operations related to quality oversight best practices and tools. May assist in the review of Clinical Monitoring SOPs, tools or templates related to monitoring oversight. Performs other work-related duties as assigned. Requirements Bachelor's degree in biological science or healthcare-related field required Minimum of 5 years of experience in monitoring or auditing clinical research programs at a CRO, biotech or large pharmaceutical company Additional industry experience as a CRA Line Manager, Project Manager, Clinical Team Manager or Quality Control role preferred In-depth knowledge of ICH/GCP, local regulations, drug development process and clinical operations required Knowledge of multiple therapeutic areas Must be able to work independently within a matrixed environment across multiple projects, geographical locations and organizational levels to accomplish business goals Strong attention to detail with excellent organizational, documentation and presentation skills Strong interpersonal and communication skills with the ability to identify and solve problems and communicate issues tactfully Ability to perform root cause analysis Ability to manage required travel of up to 75% on a regular basis; including internationally Proficiency in written and spoken English with additional languages preferred in regional locations where the assessor will support multiple countries Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Summary The Quality and Compliance Assessor will collaborate with Clinical Research Associate （CRA） line management to conduct quality oversight activities of CRAs to achieve consistent, high-quality performance and output for our clients. Coordinates analysis of aggregated quality oversight data and communicates findings to CRA line management and Clinical Operations leadership with critical attention to addressing issues with solution-oriented proposals. Show more Show less