Receptionist

🔹Company Name- EW Shopping. 🔹Job Title: Tele-caller. 🔹Industry: E-Commerce 🔹Location: Sector- 16,Noida  🔹Salary: ₹ 15k - ₹ 25kper month 📌About the Company: We are a leading player in the E-commerce industry, providing top-notch services to millions of customers globally. We are looking to expand our dynamic team with an experienced HR Recruiter who is passionate about sourcing, hiring, and helping our organization grow. 📌Job Description: As a Telecaller, you will be responsible for making outbound calls to prospective customers, handling inquiries, providing information about products/services, and achieving sales or lead generation targets. 📌Key Responsibilities: 🔹Make outbound calls to potential customers to inform them about products or services. 🔹Follow up on leads generated through marketing campaigns or customer referrals. 🔹Understand customer needs and provide relevant information or solutions. 🔹Maintain a database of customer interactions and update information accurately in CRM. 🔹Resolve customer queries efficiently and escalate complex issues to the appropriate department. 🔹Achieve daily, weekly, and monthly calling and conversion targets. 🔹Participate in team meetings and training sessions to improve product knowledge and selling techniques. 📌 Experience & Qualifications: 🔹Experience: 1 year to 3 years of experience in telecalling, telesales, or customer support. Proficiency in Regional language(s) and English. Comfortable using computers and call management systems. (Preferred in Retail, FMCG, or E- Commerce industry).  🔹 Qualification: Any Graduate with Marketing, or related field.  📌Technical Skills: 🔹CRM software (e.g., Zoho, Freshdesk, Salesforce) 🔹MS Excel / Google Sheets. 🔹Dialer systems (manual, auto-dialers) Email and WhatsApp communication. 📌Soft Skills: 🔹Excellent verbal communication & Active listening skills. 🔹Patience and empathy. 🔹Persuasion and negotiation. 🔹Confidence and positive attitude. 📌Preferred Skills: 🔹Lead Qualification & Funnel Understanding. 🔹Strong communication skills. 🔹Problem-solving ability & multitasking. 🔹Calling Software Proficiency. 🔹Product/Service Knowledge. 🔹 Email and Chat Communication. 📌Why Join Us?: 🔹Competitive salary with a dynamic, growth-oriented work culture. 🔹Opportunity to work with an innovative and global e-commerce giant. 🔹Supportive team environment where learning and career growth are encouraged.