Posted:5 days ago|
Platform:
Work from Office
Full Time
Monitor real-time call center operations using Genesis and Avaya.
Ensure adherence to SLAs and KPIs to maintain service excellence.
Manage agent schedules, break times, and shift adherence efficiently.
Make real-time adjustments to optimize resource allocation.
Generate and analyze performance reports to provide actionable insights.
Collaborate with team leaders and managers to enhance operational efficiency.
ACME SERVICES PRIVATE LIMITED
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