Real Assets Client Service - Associate

• We are seeking a Client Service Associate to join our Client Service team within MSCI’s Client Coverage Organization.
• The Global Client Service Team is comprised of skilled financial professionals who provide first-tier support to clients across the world. As part of this global network, you will play a key role in ensuring our clients receive timely, high-quality service and gain maximum value from their MSCI solutions.
• In this role, you will be responsible for addressing a wide range of access related, methodology, usage, interpretational, and technical queries related to Real Assets Market Data and Portfolio Services products. You will support clients across the EMEA region, focusing on proactive engagement throughout the client journey, from onboarding and adoption to ongoing usage and relationship health.
• Client interactions will primarily occur via email and telephone, requiring strong communication skills, problem-solving ability, and product knowledge.
  As a Client Service Associate, you will collaborate closely with Senior Client Service colleagues, as well as partners from Sales, Client Consultant, Product Management, Program Management, Data, and Research teams, to deliver a seamless client experience. Your work will directly contribute to strengthening MSCI’s long-term client relationships and overall client satisfaction.

• Provide premium service to assigned accounts, ensuring high levels of client satisfaction and engagement.
• Build and maintain strong relationships by proactively sharing updates on product enhancements, new releases, and relevant announcements.
• Manage client expectations effectively and take full ownership of support issues through to resolution.
• Support the Client Coverage teams across Europe, the Middle East, and Africa (EMEA) to enhance the overall client experience.
• Contribute to service reviews, service plans, and renewal initiatives in collaboration with account managers and other stakeholders.
• Respond to detailed client inquiries regarding MSCI Real Assets products, including Market Data, Portfolio Services, RCA, Portfolio Climate Insights, Portfolio Income Insights, and others.
• Provide onboarding, product training, and walkthroughs for clients to ensure full adoption and understanding of solutions.
• Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately.
• Champion process improvements to drive efficiency, scalability, and best practice adoption within the client service function.
• Participate in and contribute to projects that enhance operational excellence and client engagement.
• Stay informed about MSCI product updates, methodology changes, and new product launches.

• 2-5 years of work experience; Relevant experience is a plus.
• Excellent

  written and verbal communication skills in English

  , with the ability to clearly explain complex concepts and methodologies to clients and senior stakeholders.
• Demonstrated

  problem-solving and analytical skills

  , with proficiency in

  Microsoft Office

  and confidence in handling data-driven tasks.
• A

  self-starter

  with high motivation, accountability, and the ability to work both independently and collaboratively in a fast-paced, global environment.
• Proven ability to

  manage multiple client issues simultaneously

  and maintain focus until resolution.
• Comfortable working across diverse teams and cultures, with a genuine appreciation for global collaboration.
• Bachelor’s Degree in any discipline (required).
• Master’s degree in finance, or professional certifications such as

  CFA, CAIA,

  or

  CA

  (preferred)
• Prior experience in client facing role, preferably within financial services domain.
• Working knowledge of

  Salesforce and Gainsight

  (preferred).
• Familiarity with

  AI tools

  and digital productivity applications.

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

To all recruitment agencies

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