SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.About the RoleWe are seeking an experienced Senior SaaS Operations Engineer to join our team and lead the reliability, scalability, and performance of our cloud-based SaaS platform. This role requires deep technical expertise in cloud infrastructure, container orchestration, and DevOps practices, along with the ability to mentor team members and drive operational excellence.Key Responsibilities
- Design, implement, and maintain highly available SaaS infrastructure on AWS
- Lead the development and optimization of CI/CD pipelines using Jenkins or GitLab CI
- Architect and manage Kubernetes clusters with expertise in CNI plugins (Calico, Cilium, or similar), cert-manager for certificate automation, and policy enforcement using Gatekeeper/OPA or Pod Security Standards
- Develop and maintain complex Helm charts for application deployment and configuration management
- Drive infrastructure-as-code initiatives using Ansible and other automation tools
- Establish monitoring, logging, and alerting standards using monitoring and observability tools.
- Lead incident response efforts and conduct post-mortem analyses to prevent recurrence
- Optimize database performance for both relational and non-relational systems
- Mentor mid-level and junior engineers, providing technical guidance and best practices
- Participate in capacity planning and architectural decision-making
- Collaborate with development teams to ensure operational requirements are built into applications
- Participate in 24/7 on-call rotation covering EMEA and US time zones
Required Qualifications
- 5+ years of experience in SaaS operations, DevOps, or Site Reliability Engineering roles
- Expert-level knowledge of AWS services (EC2, ECS, EKS, RDS, S3, CloudWatch, etc.)
- Advanced proficiency with Kubernetes including cluster administration, CNI configuration (Calico/Cilium), cert-manager implementation, and policy management (Gatekeeper/OPA or PSP/PSS)
- Knowledge of Kubernetes operators, CRDs, and admission controllers
- Experience with Kubernetes ingress controllers (NGINX, Traefik, or similar)
- Strong experience developing and managing Helm charts for complex applications
- Proven expertise with CI/CD tools (Jenkins or GitLab CI)
- Deep understanding of Ansible for configuration management and automation
- Strong experience with relational databases (PostgreSQL, MySQL, etc.)
- Advanced knowledge of monitoring and observability tools (ELK stack, Grafana, Prometheus)
- Excellent troubleshooting and problem-solving skills
- Strong communication skills and ability to work effectively with cross-functional teams
- Experience with 24/7 on-call responsibilities
Preferred Qualifications
- Experience with Azure cloud platform
- Knowledge of Java applications and JVM tuning
- Experience with non-relational databases (MongoDB, Cassandra, DynamoDB, etc.)
- Background in software development or scripting (Python, Bash, Go)
- Experience with service mesh technologies (Istio, Linkerd)
- Familiarity with security best practices and compliance requirements
- Terraform or CloudFormation experience
- Relevant certifications (AWS Certified Solutions Architect, CKA, etc.)
Total Experience Expected: 08-11 years
Qualifications
Preferred Qualifications
- Experience with Azure cloud platform
- Knowledge of Java applications and JVM tuning
- Experience with non-relational databases (MongoDB, Cassandra, DynamoDB, etc.)
- Background in software development or scripting (Python, Bash, Go)
- Experience with service mesh technologies (Istio, Linkerd)
- Familiarity with security best practices and compliance requirements
- Terraform or CloudFormation experience
- Relevant certifications (AWS Certified Solutions Architect, CKA, etc.)
Additional Information
Noida (Hybrid)At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.All of our positions are open to people with disabilities.
