Quality Specialist

Your role and responsibilities
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.
The work model for the role is: #LI-Onsite This role is contributing to the Electrification business in Distribution Solution division at Nashik, India.
You will be mainly accountable for:

• Supporting specific communication relevant to quality management in your area of responsibility.
• Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

• You are immersed in quality function in switchgear business
• You have 6 to 10 years of experience in Customer Quality and Technical Support of Protection Relays
• You have hands on experience in Analysing the customer complaint and Providing RCA, Providing L3 and L3.5 Technical Support, Training to the customer, Process Improvement, Warranty support
• Possess an enhanced knowledge of Power System / Power System Protection and Modbus / IEC61850 Protocols
• Degree in Electrical engineering (should be full-time)
• You are at ease communicating in English

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.