Quality Manager

Job Title: Quality Manager

Job Summary

The Quality Manager is responsible for planning, implementing, monitoring, and continuously improving hospital quality systems in compliance with NABH standards. The role ensures patient safety, regulatory compliance, and a culture of continuous quality improvement across the organization.

Key Responsibilities

• Lead NABH accreditation activities including documentation, implementation, internal audits, and renewals
• Develop, implement, and monitor quality policies, SOPs, and clinical protocols
• Coordinate internal audits, gap analysis, and corrective & preventive actions (CAPA)
• Conduct training and awareness programs for staff on NABH standards and quality indicators
• Monitor Key Performance Indicators (KPIs), patient safety indicators, and quality metrics
• Handle incident reporting, root cause analysis (RCA), and risk management activities
• Ensure compliance with statutory and regulatory requirements
• Coordinate with department heads for continuous quality improvement initiatives
• Manage patient feedback, complaints, and grievance redressal
• Prepare for external audits, assessments, and inspections

Qualification & Experience

• Bachelor’s / Master’s Degree in Healthcare Management, Hospital Administration, Nursing, or Allied Health Sciences
• Mandatory: Proven experience in NABH implementation and accreditation
• Certification in Quality Management / NABH Internal Auditor preferred
• 10 Years of experience in hospital quality management (preferred)

Skills & Competencies

• Strong knowledge of NABH standards & documentation
• Excellent analytical, auditing, and problem-solving skills
• Effective communication and training abilities
• Leadership and coordination skills
• Proficiency in MS Office and hospital quality tools

• Successful NABH accreditation / re-accreditation
• Audit compliance scores
• Reduction in non-conformities and incidents
• Improvement in patient safety and satisfaction metrics

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹60,000.00 per month

Work Location: In person