RECEPTION INCHARGE

Job Description: Coordinator - Patient Service

Location: Al- Azhar Medical College & Super specialty Hospital, Ezhalloor

Salary: Best in the industry

Qualifications: MSW/MHA.

Key Responsibilities:

• Greeting and Assisting Visitors
• Welcome guests and visitors in a professional, friendly manner.
• Direct visitors to the appropriate department or individual.
• Ensure the front desk is attended at all times, even when busy with other tasks.
• Managing Phone Calls
• Answer and route incoming phone calls, take messages, or direct calls to the appropriate staff members.
• Provide information to callers, assist with inquiries, and handle customer concerns or complaints in a polite and helpful manner.
• Administrative Support
• Maintain and organize the reception area, keeping it neat, tidy, and welcoming.
• Handle basic administrative tasks, such as filing, photocopying, and faxing.
• Assist with scheduling appointments, meetings, and conference room bookings.
• Prepare and manage correspondence, such as emails, letters, and packages.
• Managing Mail and Deliveries
• Receive, sort, and distribute incoming mail and packages.
• Coordinate outgoing mail and deliveries, ensuring accurate addresses and proper documentation.
• Data Entry and Record Keeping
• Maintain an accurate log of visitors, clients, or deliveries.
• Input data into company databases and spreadsheets as required.
• Update internal directories and contact lists.
• Scheduling and Appointment Coordination
• Schedule appointments and coordinate meeting times for staff and clients
• Confirm appointments and send reminders to clients or visitors
• Organize and maintain calendars, ensuring no scheduling conflicts.
• Customer Service
• Address customer queries and complaints with a positive and professional attitude.
• Offer assistance with general inquiries, provide directions, or help with issues as needed.
• Security and Access Control
• Monitor access to the building and ensure that only authorized individuals are allowed entry.
• Issue visitor badges or temporary passes when necessary.
• General Office Duties
• Assist with maintaining office supplies, keeping track of inventory, and ordering replacements.
• Support other departments with administrative tasks, such as preparing reports or presentations.
• Assist with the organization of company events, meetings, or special projects.

Experience & Skills:

Previous experience as a receptionist or in a customer service role is preferred

Excellent communication and interpersonal skills.

Strong problem-solving, analytical, and decision-making skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Job Types: Full-time, Permanent

Pay: From ₹15,000.00 per month

Benefits:

• Food provided
• Provident Fund
• Work from home

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person