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Accenture in India
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Quality Auditing Senior Analyst

Quality Auditing Senior Analyst

Accenture in India

5 - 8 years

0 Lacs

Chennai Tamil Nadu India

Posted:3 days ago| Platform:

Apply

Skills Required

auditing strategy consulting technology network power extraction communication maintenance timeline automation risk mentoring drive tracking reporting data governance calibration drafting metrics portfolio development analysis management

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Banking Services - Retail Banking Card Operations

Designation:

Quality Auditing Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

In this role, you will be responsible for managing various customer request and queries from Law agency and third-party firms. Performing customer account reviews, Transaction hold placements, extraction of account summary and communications to law firms, customers and agencies Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for?

Written and verbal communication
Adequate knowledge in reviewing and validating various customer account types and request received through various communication mode of bank
Ability to block funds, reviewing customer transaction, performing account maintenance request in modifying customer details, Extraction of customer account details, Card closure and account reconciliation
Ensuring all the communication is monitored and shared to various sources such as Law firm, US agencies, Treasury and Third-party firms
Ensure to validate the customer detail with various tools and perform adequate solution
Ensure that day-to-day tasks are completed on agreed timelines and quality per defined SLA
Flexible to work in any shift as per business requirements
Ensure all the process SOP are read and understood to meet client expectation
Track all pending/outstanding customer request with specific timeline defined for each process
Confidence and ability to interact during client connects and creating solution for proactive approach
Good knowledge and understanding on various banking domain products and banking terminology
Experience in Automation identification and process reengineering
Fraud Risk Management
Responsible for mentoring the current team members, providing them with necessary guidance they need to drive revenue performance
Headcount tracking and reporting in liaison with the Business Managers, Central PMO
Managing all internal and client deliverables, data warehouse and reporting tools as per stakeholder request
Ensure the team members meet all deadlines and ensure quality work is being delivered
Ensuring a strong governance in conducting error calibration calls, drafting minutes of meeting, Monthly and Quarterly business review with stakeholders and management
Investigate settlement exceptions prior to relevant deadlines
Reviewing daily, weekly and monthly status on KPI s and other SLA metrics
Work with the manager and group projects area on any allocated projects
Ensure to drive brainstorming session with team members and deliver client value ideas
Creating road map for individuals based on there performance and staging them for promotion
Ensuring to have strong governance on all the cost metrics (Transport, seating etc) and plan in leading more of revenue generating role
Increase and maintain the team s client portfolio through business development techniques Roles and Responsibilities:
In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts
Proactive approach and attention to details in analysing the process and build process framework in managing the risk parameters
Core Retail Banking products
Team management and analytical skills
Written & Oral Communication
Client and operations skills
Problem-Solving
Strategic Thinking
Decision-Making
, Any Graduation

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Quality Auditing Senior Analyst