Quality Auditing Analyst

Skill required:

Designation:

Qualifications:

Years of Experience:

About Accenture

What would you do?

What are we looking for?

• Written and verbal communication Education:
• Bachelors degree Work Experience:
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Professional experience of minimum 3years and above in service environment
• Critical Thinking
• Problem Management
• Good written and verbal communication skills.
• English language proficiency required.
• Good organizational & communication skills.
• Multi-cultural awareness.
• Detail oriented.
• Ability to work on own Initiative.
• Critical thinking / problem solving skills.
• Team player/ collaborative
• Focus on data accuracy.
• Issue resolution/ Provide RCA.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts
• Conducting audits of learning management systems (LMS) or other training platforms to ensure data integrity and compliance with organizational standards.
• Developing and implementing quality assurance procedures and guidelines for learning administration processes, such as course scheduling, enrollment, and participant tracking.
• Collaborating with learning administrators, trainers, and subject matter experts to identify areas for improvement and implement corrective actions.
• Reviewing and verifying training materials, including presentations, manuals, and online modules, for accuracy, clarity, and relevance.
• Providing feedback and coaching to learning administrators to enhance the quality of their work and improve overall performance.
• Monitoring training delivery methods, such as instructor-led sessions, virtual classrooms, or e-learning modules, to ensure they align with best practices and meet quality standards.
• Analyzing training metrics and evaluation data to identify trends, issues, and opportunities for enhancement.
• Participating in the development and implementation of continuous improvement initiatives to enhance the overall effectiveness of learning and development programs.