Quality Auditing Analyst

As a Quality Auditing Analyst at Accenture, you will be responsible for conducting Quality Audits to ensure that services meet client and organizational goals and maintain high standards of quality. You will be required to enforce policy guidelines for all workflows related to Content Moderation, share timely quality insights for process improvements, track and report individual performance development, and collaborate with the core Operations Team to drive overall quality standards. It is important to note that the content reviewed or audited may be sensitive or of a graphic nature. To excel in this role, you should possess an in-depth understanding of content moderation guidelines and policies specific to the platform or industry, be digitally literate with familiarity in various types of online content, have a keen eye for identifying inappropriate content, be able to interpret and apply content moderation policies consistently, make well-informed content approval or rejection decisions, assess potential risks associated with different types of content, possess basic data analysis skills, and have excellent verbal and written communication skills for delivering engaging refresher sessions and engaging in client discussions for process improvement. Your responsibilities will include assessing the quality of analysts on the project, meeting volume and quality targets for all quality assurance audits, developing and maintaining knowledge of client business needs and processes, understanding client Service Level Agreements and key performance requirements, participating in training sessions to enhance product, industry, and professional skills, engaging in process calibration sessions with clients and cross-vendor, handling escalations effectively, identifying root causes for business-related issues, recommending solutions for improving client satisfaction, monitoring and tracking incidents for timely resolution, delivering individual and group feedback, providing coaching sessions, and motivating analysts to improve performance. To be eligible for this role, you should have a graduation degree and possess 3 to 5 years of relevant experience. Additionally, proficiency in MS Excel, PowerPoint, Word, Google Sheets, Google Docs, and Google Slides is required, along with advanced skills in creating reports and data analysis. Join Accenture, a global professional services company with leading capabilities in digital, cloud, and security, and be a part of a team that delivers on the promise of technology and human ingenuity every day to serve clients in more than 120 countries. Embrace the power of change and contribute to creating value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,