Quality Assurance Specialist

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

We are looking for a detail-oriented Manual QA Tester to join our team. The ideal candidate will have a strong foundation in manual testing and a basic understanding of contact center platforms, Service Cloud Voice, and telephony systems. You will be responsible for validating end-to-end workflows, ensuring software quality, and helping the team deliver a stable and user-friendly experience for customer service agents.

Minimum Qualifications:

• 5+ years of experience in manual software testing
• Hands-on experience writing and executing test cases, test plans, and bug reports
• Familiarity with Salesforce ecosystem and UI
• Exposure to Service Cloud or Service Cloud Voice features is a plus
• Understanding of call center environments, such as agent workflows or telephony handling
• Knowledge of software development lifecycle (SDLC) and testing lifecycle (STLC)
• Experience with issue tracking tools like JIRA or equivalent Nice to Have
• Exposure to Amazon Connect, Twilio, or other CTI platforms
• Familiarity with Salesforce omni-channel, case routing, or voice interactions
• Experience working in an Agile/Scrum environment
• Knowledge of test automation basics (though this is a manual testing role)

Responsibilities:

• Design, write, and execute manual test cases for web-based and Salesforce applications
• Validate Service Cloud Voice workflows, softphone functionality, and customer service call flows
• Test integrations between Salesforce and telephony platforms like Amazon Connect or similar
• Perform functional, UI, regression, and smoke testing • Identify, report, and track bugs using tools like JIRA.
• Collaborate with developers, business analysts, and product owners to understand requirements
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies
• Provide support for UAT and post-deployment testing

Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.