Quality Analyst

2 - 7 years

3 - 4 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Globiva is Hiring Quality Analyst (Insurance Sales Process)

Location: Sector 18, Gurgaon

Process: Insurance Sales (Voice Process)

Working Days: 6 Days (1 rotational off)

Shift: Day Shift

We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team.

Key Responsibilities:

  • Conduct call audits to assess quality and compliance in the Insurance Sales process.
  • Identify errors, improvement areas, and provide constructive feedback to agents.
  • Participate in calibration sessions with operations and client teams to align quality standards.
  • Utilize 7 QC tools to analyze trends, track performance, and suggest process improvements.
  • Prepare and maintain daily, weekly, and monthly quality reports.

Required Skills & Experience:

  • Minimum 1 year of experience as a Quality Analyst in a BPO (Insurance Sales preferred).
  • Strong knowledge of sales call auditing and quality frameworks.
  • Proficiency in call calibration and 7 QC tools.
  • Excellent communication and analytical skills.

Contact Person

HR Supriya-9289327281 (Share your cv)

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Globiva

IT Services and IT Consulting

Princeton New Jersey

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