30 Fcr Jobs

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Company : ACL Digital Location: Mumbai Role: Oracle Flexcube Skills : FCC, FCR older version of flexcube

Job type: Full Time Job Title: Finacle Testing Consultant Work Location: Kochi and Thrissur Mandatory Skill: Flexcube, FCC, FCR, CASA, Deposits, Loans, Payments, with Manual Testing. Candidate should have good working experience in FCR modules in current project or previous project not older than 2 years. Should be hands on with Function paths and should have good understanding of modules worked on. Responsibilities and Duties Functional requirement analysis from BRD docs Test Scenario and Test Plan preparation and review Test execution both Manual and Automation Defect logging and Tracking to closure, Defect Management Stake holder management Willing to Travel, Good communication skills, Client facing Requirements (Example) Proven working experience in Core Banking Products - CASA, Term Deposits, Loans, Over Drafts, Clearing, Payments & GL Experience of working on core banking system Flexcube(FCR) is must Good knowledge of Functional modules worked on Should have working experience in Retail Banking Good experience in designing and review of test scenarios, test cases, test execution Strong verbal and written communication skills to explain bugs and other issues identified and produce bug reports, documentation and feedback to stakeholders Ability to highlight and drive issues forward from identification through to resolution Ability to be flexible and align to client requirements and work Professional certification will be an added advantage. About Yethi: Yethi is a boutique QA product and solutions company for BFS Domain. We are building next generation AI/BOT driven automation tools and solutions to improve the best-in-class Quality Assurance solutions that are adopted by large fortune 500 BFSI enterprises. Founded by seasoned fin-tech professionals with deep domain expertise and executive leadership with large technology companies. Our customers are spread across India, Europe, Southeast Asia, Africa and the Middle East. Our close partnerships with clients, unique methodology, subject matter expertise, global experience and unique set of tools help us deliver innovative, effective, and executable solutions. Our entrepreneurial spirit helps us to continually discover better ways to address our clients' needs.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

1. Position: Techno Functional Consultant FCR Experience 3+ Years Location: PAN India We are hiring Flex cube consultant to drive BAU support and enable new customizations using extensibility framework. Should have worked on FCR 11.x with hands-on experience in functional modules like CASA/EOD/GL. Should be well aware of customization lifecycle and production deployment. Should be able to determine priority and urgency of support for maintaining SLAs and business continuity. Key Skills: More than 3 years of Experience with implementation and Flex cube customizations. Application expert with excellent knowledge of Flex cube workflow/navigations and key modules. Must have worked on Flex cube UBS Release 11.x and application architecture (oracle database, WebLogic and J2EE). Ability to differentiate between consulting and kernel extensibility layers whileworking on issues or customization GAPs. Excellent programming skills in Java, SQL, PL/SQL, J2EE, Hibernate and REST webservices. Good understanding of Weblogic application server and clustered deployments. Basic understanding of Linux environment will be an advantage. Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution with ability to perform root cause analysis. Strong experience with application support, configuration, and troubleshooting. Good understanding of performance benchmarking and PL/SQL tuning for Flexcube modules. Experience with reporting tools and Flexcube canned reports will be an added advantage. Travelling required

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Role Description The External Monitoring Group (EMG) is an independent Level 1 control function performing trading surveillance across the Bank. Located within Financial Crime Risk Compliance Business Control Oversight - (FCRC-BCO), EMG is closely aligned with front office whilst maintaining segregation to perform a review and challenge control reviewing the Account Activity Review (AAR) attestations and Expected Nature and Purpose of Relationship (ENPR) submissions performed by the Accountable Client Owners as well as Transaction Monitoring (TM) Alerts. This function needs to be performed in order to ensure the Bank meets its regulatory targets related to the Know Your Client (KYC) program. The function leverages an automated solution built to result in exceptions which then need to be investigated Youll be working on an industry leading anomaly detection platform that uses innovative solutions involving Artificial Intelligence (AI) and Machine Learning (ML). You would leverage your strong product knowledge to conduct analysis of Corporate and Investment Bank product transactions, providing insights into trends and client behavior across all businesses and regions. You would manage risk cases covering investigation and follow up within the defined timeframes. You would apply this analysis to refine and improve Key Risk Indicators used in the platform (including definition and acceptance testing). You would guide and mentor a team of surveillance analysts. What well offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Flexible working arrangements Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Perform investigations of alerts and review Business submissions and escalate to other control functions per defined process. Perform Quality Control review for AAR, ENPR and TM alerts. Identify opportunities for improving data quality, reducing ‘noise’ and false positives reported by the tooling in partnership with Technology teams. Process ad-hoc support for requests from Business, KYC Ops or the Control functions for granular information and reports relating to Trading behavior / activity. Be an active part of global projects in the surveillance space. Your skills and experience A minimum 8 years of experience in financial crime investigations, AML (Anti-Money Laundering), Transaction Monitoring, overseeing suspicious activity, having Investment Banking and/or Corporate Banking product knowledge. Knowledge of Investment Banking like Derivatives products of Rates, Equity, FX etc., and Corporate Banking like Cash, Trade Finance, Security Services etc., is an add on experience. Any previous experience in AAR and ENPR or TM is as add on experience too. Hands-on experience in working in a core RTB environment handling high volumes and meeting aggressive deadlines. Strong collaboration skills, attention to details and pro-active ability to work on change programs (providing requirements, testing, being agile etc.). Strong risk management capabilities and excellent understanding of the controls relating to the complete trade life cycle. An ability to work independently to solve business problems, an inquisitive nature, a willingness to ask questions and challenge, ability to work in fast-paced environment. Collaborate with different teams and guide and mentor more junior team members. Excellent communication skills in English and German language with good proficiency with tools like MS Excel, MS Power Point How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. An opportunity to work on critical projects and processes. A range of flexible benefits that you can tailor to suit your needs.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Location: Salt Lake, Kolkata Cab: Provided in odd hours (11 PM – 5 AM only) Working Days: 5 days/week, 2 rotational offs Salary: 15,500 In-hand | 19,000 CTC Apply Now: 8074791752 (whatsapp your CV on this number/ No call on this) Required Candidate profile Process: 100% Voice Process– Customer Query Resolution Eligibility: HSC/Graduate (Freshers & Experienced) Shift: 24x7 Rotational (Must be open to night shifts)

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence. Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation. Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy. Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact. Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates. Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs. Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals. Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities. Leverage existing resources and toolssuch as QA frameworks, real-time insights, and performance dashboards—to build holistic strategies that optimize service delivery and customer outcomes. Collaborate with AI and analytics platforms to unlock deeper intelligence and provide innovative solutions. As Director of Special Projects, You Have Bachelor’s degree in Business, Data Analytics, Customer Experience, or a related field. Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset. 10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement. Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards. An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies. An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders. A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success. Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders. Familiarity with AI and data visualization tools to enhance insights and reporting. Please share updated CV at abdulmohammed.kaleem@intouchcx.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Managing escalations and maintaining feedback tracker A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. As needed, schedule employees working times and provide backup support. Conduct regular assessments and share the results with stakeholders. Review and analyze communications between IT staff and customers. Provide regular feedback based on the periodic performance review. Manage process for communicating outage/emergency activities to the organization. Motivates team through timely rewards & recognitions. Train, coach, and mentor Service Desk Specialists (Level 1 / 2) including career development. Ensure staff compliance with company policies and measures. Knowledge on Service management concepts namely Tools and techniques Ability to maintain high confidentiality with sensitive information and data and display integrity. Experience in effectively interacting with employees or leadership teams from internal or client organizations. Proactively manages risk and maintains proper documentation. Proven abilities to work with data, analyze and draw inferences from the data available. Ability to articulate effectively while reporting, creating minutes and action plans. Ability to adapt quickly to changing priorities and conditions. Should be able to lead from front with no/minimum guidance. Preferred candidate profile Perks and benefits

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job Title: Team Leader Technical Support (Office 365 & Windows) Location: Hyderabad Experience Required: 4 8 years (Minimum 1–2 years in a Team Leader role on-papers) Job Type: Full-time | Rotational Shifts | Work from Office Job Description: We are seeking a dynamic and experienced Team Leader – Technical Support to manage a team of support professionals handling Office 365 and Windows-related issues for global customers. The ideal candidate should have strong leadership capabilities, hands-on technical knowledge, and experience working in a BPO or service desk environment. Key Responsibilities: Lead, coach, and mentor a team of 10–15 technical support agents. Oversee day-to-day operations and ensure team targets are met (AHT, CSAT, FCR, etc.). Manage escalations and provide resolution for complex Office 365 and Windows OS issues. Conduct regular performance reviews, feedback sessions, and training. Coordinate with quality and workforce teams to improve service delivery. Monitor call/ticket volumes, ensure SLA compliance, and report key metrics to management. Maintain documentation and contribute to knowledge base updates. Required Skills: Strong knowledge of Office 365 (Outlook, Teams, OneDrive, Exchange Online) Solid understanding of Windows OS (Windows 10/11 – configuration and troubleshooting) Experience in handling customer escalations and resolving high-priority incidents. Excellent communication, team handling, and analytical skills. Proficiency in ticketing tools (e.g., ServiceNow, Zendesk) and remote support tools. Preferred Qualifications: Bachelor’s degree in IT/CS or related field. Certifications like MCSA – Office 365, Microsoft 365 Certified, or ITIL Foundation. Prior experience in a technical support BPO process is mandatory. Immediate Joiners Preferred If aligned with the requirement call Anumeha @ +91 6376649769 Send resume to anumeha@manningconsulting.in

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy