94 Fcr Jobs

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We're currently looking for: Team Leader Position Objective: The Customer Support Team Leader manages a team of Technical Support agents, ensuring exceptional customer experience through coa...

Greetings from Personal Network!!! Global Opportunity Awaits Join a Leading MNC (US Voice Process) Process: International Voice US Customer Support Shift: Night Shift (US Time Zone) Location: Bangalore Benefits: Free Accommodation + Two-Way Cab Facility Launch Your Career with a Global Leader! Join a prestigious multinational company renowned for its world-class customer service and international career opportunities. Were looking for fluent English speakers who are confident, customer-oriented, and eager to work in a dynamic environment. This is your chance to gain global exposure , develop valuable communication skills , and grow your career with one of the worlds top MNCs. Key Responsibil...

• Manage customer calls, chats & emails professionally. • Ticketing knowledge is must. • Resolve issues, provide product info & ensure satisfaction. • Log interactions in CRM and coordinate with teams. • Meet performance goals (AHT, CSAT, FCR).

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

As a Business Analyst for CBS Flexcube, your role will involve the following key responsibilities: - Possessing core banking techno-functional knowledge. - Demonstrating experience in Oracle Flex 11.X version. - Familiarity with FCC, FCR, and OBPM. - Handling Liabilities including CASA, TD, and Branch operations such as clearing, locker management. - Managing Assets including OD/CC, Retail, and corporate loans. - Conducting testing for FCY products like EEFC, FCNR, RFC, etc. - Utilizing product management and business analyst skills effectively. Qualifications required for this role include: - Proven experience in core banking techno-functional domain. - Proficiency in Oracle Flex 11.X versi...

Greetings from Personal Network! Global Opportunity Awaits Join a Leading MNC (US Voice Process) Location: Bangalore | Shift: Night (US Time Zone) Process: International Voice US Customer Support Benefits: Free Accommodation + 2-Way Cab Kickstart Your Global Career! A top multinational company is hiring Customer Support Professionals for its US Voice Process . If you have excellent English communication skills and a passion for delivering exceptional customer service, this is your chance to work with a world-class organization and gain international exposure in a professional, growth-oriented environment. Key Responsibilities Handle inbound and outbound calls from US-based customers. Provide...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

Greetings from Personal Network! Top MNC Hiring Domestic Customer Support (Voice Process) Position: Customer Support Associate Voice Process Process: Domestic Voice Customer Support Shift: Day Shift Only Location: Bangalore Kickstart Your Career with a Leading MNC! An established multinational company is looking for enthusiastic, customer-focused professionals to join its Domestic Voice Support Team . If you have excellent communication skills and a passion for helping people, this is a great opportunity to start your corporate career and grow with a reputed global brand . Key Responsibilities Handle inbound and outbound calls from domestic customers. Resolve queries, complaints, and service...

Greetings from Personal Network!!! Global Opportunity Awaits Join a Leading MNC Process: International Voice US / UK Customer Support Shift: Night Shift (US Time Zone) Location: Bangalore Benefits: Two-Way Cab Facility Launch Your Career with a Global Leader! Are you a fluent English speaker looking to kickstart or elevate your career in a dynamic, international environment A prestigious multinational company is hiring passionate individuals for its US / UK Voice Support Team . This is your chance to gain global exposure , sharpen your communication skills, and grow with a world-class organization. Key Responsibilities Handle inbound and outbound calls from US-based customers. Provide clear,...

Globiva is Hiring Quality Analyst (Insurance Sales Process) Location: Sector 18, Gurgaon Process: Insurance Sales (Voice Process) Working Days: 6 Days (1 rotational off) Shift: Day Shift Job Description: We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team. Key Responsibilities: Conduct call audits to assess quality and compliance in the Insurance Sales process. Identify errors, improvement areas, and provide constructive feedback to agents. Participate in calibration sessions with operatio...

Assistant Manager Operation International CS Voice Process Min 1yr exp as AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Greetings from Inspiration Manpower !! We are delighted and pleased to inform you that your profile seems to be relevant for a requirement with our TOP MNC client. Please find below the details of requirements: Any Graduate / 12th / Diploma Work From Office Minimum 1 year of experience in Customer Support 5 days of working Rotational off / Rotational Shift Fluency in English Location - Bangalore If interested and to apply, please revert with your updated resume. Thanks & Regards Irfan HR Recruiter Inspiration Manpower Consultancy Pvt Ltd. PH: 7259027290 Email: huda@inspirationmanpower.co.in Thanks & Regards Huda Samrin

Position – Team Lead (Customer Support) Location: Ameerpet Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper in any BPO Mail - Varalakshmi.Y@livecjobs.com Required Candidate profile Work mode – Hybrid after 3 months Skills and Abilities: •Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT 6 days working

Job Description We are looking for a dynamic and experienced Team Leader (SME) to lead and manage a team of Customer Service Associates handling international voice processes. The role requires excellent communication, people management, and problem-solving skills. You will be responsible for achieving operational targets, ensuring quality standards, and enhancing team performance in a high-paced international environment. Role & responsibilities Team Leader (International Voice Process / SME) Responsible for managing a team of agents handling international voice-based customer interactions (US/UK/AUS shifts). Supervise daily operations to ensure timely and efficient service delivery while m...

Key Requirements: Qualifications: Any Graduation Experience: Minimum 24 years overall, with at least 1 year as a Team Leader on paper Process Experience: Domestic Inbound Customer Support (Voice Process) Languages: Excellent communication skills in English, Hindi & Telugu Key Responsibilities: Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team). Monitor and drive team performance, productivity, and adherence to service level targets. Provide regular feedback and coaching to enhance team effectiveness. Handle customer escalations and ensure prompt resolution. Skills and Abilities: Performance Metrics Handling: Proven experience in manag...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Join us as a Application Support - Corporate Digital Banking at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Application Support - Corporate Digital Banking you should have experience with: Experience in application/technical support. Experience in incident/problem management. Experience in the following technologies/skills Linux/Unix, Oracle / SQL Server...

Requirements of Team Leader Minimum 1 year of International BPO Experience AS A TL Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must be from International BPO industry Comfortable for 24X7 shifts Excellent Communication HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate Under Grads can apply Immediate joiner Need excellent communication Should have handled a team of 15+ people Internal exp Will Work

As a Sr. Customer Experience Supervisor at our company, you will play a crucial role in overseeing the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools. Your responsibilities will include defining client needs, developing proposals to meet those needs, and overseeing the implementation of project solutions. Additionally, you will be actively involved in managing and leading people, ensuring the efficient operation of the function. Key Responsibilities: - Manages the operational and product performance per customer contracts. - Drives program execution to meet desired performance as measured by defin...

We are hiring Senior Test Engineer for our well reputed client Position: Senior Test Engineer Location : Chennai Experience: 3+ Years CTC: 9 LPA Notice period: Immediate to 30 Days Max Job type: Full time, Permanent Role & responsibilities Test Engineer/Lead- Primary responsibility will be to design and execute Flexcube FCC, FCR and LMS module with API testing knowledge. Should be able to develop test cases based on the BRD/FSD/Use Cases/User Stories shared. Should be able to report bug, and track defects for closure . Should have hands on experience in JIRA . Performs in a lead capacity role within the team in making decisions for the quality assurance of the project / application. Regularl...

Greetings from Personal Network! Global Opportunity Awaits Join (US Voice Process) with a Leading MNC ! Process : International Voice (US Customer Support) Shift : Night Shift (US Time Zone) Location : Bangalore Benefits : Free Accommodation + 2-Way Cab Launch Your Career with a Global Leader! A prestigious multinational company is seeking fluent English speakers to join its International Voice Support Team . If you're confident, customer-focused, and ready to work in a fast-paced environment, this is your opportunity to gain international exposure , build valuable skills, and grow your career with a leading global brand. Key Responsibilities: Manage inbound and outbound calls from US-based ...

Greetings from Personal Network! Top MNC Hiring Domestic Customer Support (Voice Process) Position: Customer Support Associate Voice Process Process: Domestic Voice Customer Support Shift: Day Shift Only (No Night Shifts) (Rotational day shifts with weekly offs) Location: Bangalore Kickstart Your Career with a Leading MNC! An established multinational company is looking for enthusiastic and customer-focused professionals to join its Domestic Voice Support team . If you have great communication skills and enjoy assisting others, this is a fantastic opportunity to begin your career in a corporate environment with strong growth potential. Key Responsibilities: Handle inbound and outbound calls ...

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences. Key Responsibilities Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. Monitor, evaluate, and report on agent-customer interactions using various performance me...

First contact for DMS & SFA users, handling queries via calls, chats, or tickets Troubleshoot basic issues (login, sync, reports, connectivity) Log, track & resolve tickets ensuring SLA compliance Escalate unresolved cases with proper documentation Required Candidate profile Assist in user onboarding, training & maintain FAQs/docs. Graduate/Diploma IT, 0–2 yrs support exp, good communication & problem-solving.