Quality Analyst

Role: QC

Roles & Responsibilities

• Assist in developing, implementing, and maintaining the organization's Quality Management System (QMS), often in line with ISO standards.
• Monitor and report on quality performance.
• Help in the review and updating of quality documentation (procedures, work instructions, forms).
• Assist in planning and conducting internal audits to assess compliance with company standards and regulatory requirements.
• Follow up on audit findings and corrective actions.
• Identify areas for process improvements using data-driven analysis (e.g., root cause analysis, Six Sigma tools).
• Work on continuous improvement initiatives to enhance service quality and reduce waste or inefficiency.
• Help train staff on quality procedures and best practices.
• Customer Complaint Management
• Participate in implementing corrective and preventive actions (CAPA).
• Help maintain a complaint log and track resolution timelines.
• Collect and analyze quality data
• Prepare quality reports for internal use and management review meetings.
• Help ensure all quality-related documents are properly maintained and controlled.
• Assist in updating procedures and ensuring document version control.

Qualifications and Experience:

• Any graduate.
• 1-3 yrs. of prior work experience

Job Location, Work Timings and Work Model:

• Bangalore
• Full time
• 9 am to 6pm IST (1st ,3rd, 5th Saturday off)