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Quality Analyst @Banglore

Quality Analyst @Banglore

Shining Stars Institution & travels

2 - 7 years

4 - 5 Lacs

lucknow bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

quality analyst call monitoring call quality qc tools call audit kpi call calibration kra 7qc tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Job Seekers,

Job Posting: Quality Analyst

Location: Bangalore, Kudlugate (GNR) and Shivaji Nagar (EH)

Salary: Upto 5.5 LPA (based on experience)

Experience: 4+ years in BPO Quality (with at least 1 year as a Quality Analyst)

Job Posting: Quality Analyst

Location: Lucknow

Salary: Upto 3.5 LPA (based on experience)

Experience: 3+ years in BPO Quality (with at least 1 year as a Quality Analyst)

Job Roles and Responsibilties -

Monitor and Evaluate Interactions: Assess customer calls, emails, chats, and other communication channels for adherence to quality standards using QC tools.
Call Calibration: Regularly participate in and facilitate call calibration sessions with team leads
and agents to ensure consistency in quality evaluation.
Analyze Data & Reporting: Use analytics tools to generate performance reports, track quality metrics, and identify trends for continuous process improvement.
Provide Feedback and Coaching: Offer constructive feedback to agents based on evaluation results, ensuring they meet quality standards and improve performance.

Requirements:

Graduate from any recognized university.
Minimum 4+ years of experience in BPO quality analysis.
Knowledge of 7QC tools and quality analysis techniques.
Strong communication skills in English and Hindi.

Additional Information:

6 days working (1 rotational off).
Work from office.

How to Apply:

For any further queries or to get your interview aligned please give a call on

Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

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