PUN - REF79518W_2025182132 - Accounts Receivable (Billing) - Assistant Manager

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job Description : Billing SupervisorPosition Overview:The Billing Supervisor oversees the entire billing process, ensuring accuracy and timeliness in invoicing for freight broking operations. This role combines hands-on management of billing tasks with leadership responsibilities to drive efficiency, accuracy, and process improvements. The Billing Supervisor also plays a key role in resolving billing discrepancies and collaborating with stakeholders.Key Responsibilities:- Lead the end-to-end billing process, from booking to invoicing.- Validate, audit, and process invoices, shipment documents, and bills of lading for accurate billing.- Resolve billing discrepancies by collaborating with carriers, internal agents, and dispatchers.- Identify opportunities for automation using tools like Robotic Process Automation (RPA).- Ensure operational rigor by conducting daily huddles, managing workload distribution, and clearing backlogs.- Prepare and analyze billing performance reports, leading Monthly and Weekly Business Reviews (MBR/WBR).- Maintain professional communication with customers, carriers, and internal teams regarding billing issues.

Qualifications

Knowledge, Skills, and Experience:- Bachelor’s degree in accounting, finance, or a related field.- 5+ years of billing experience, with at least 2 years in a leadership role. Experience in logistics, freight broking, or transportation preferred.- Strong knowledge of Microsoft Excel (including XLOOKUP) and familiarity with RPA or other automation tools.- Ability to audit, research, and process invoices with a high degree of accuracy.- Strong verbal communication and customer service skills.- Proven ability to manage teams, prioritize tasks, and drive process improvements.